Rooms Controller - The St. Regis Aspen Resort (21130186)
Company: Marriott International, Inc.
Posted on: January 16, 2022
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The St. Regis Aspen Resort located at 315 E Dean St, Aspen, CO,
81611 is hiring a Rooms Controller.
Assign room according to guest request and preferences whenever
possible. Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for
arriving groups. Review/Track/Accommodate requests for
room/check-out changes when possible; communicate status to
appropriate staff. Confirm reservations and cancellations. Review
out-of-order rooms daily. Ensure rates match market codes and
document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest
check-ins/check-outs. Activate room keys. Secure valid payment.
Identify any over-commitments. Perform duplicate reservation
checks; block rooms. Run daily reports. Follow up with guests to
ensure their requests or problems have been met to their
satisfaction. Receive, record, and relay messages accurately,
completely, and legibly.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and
review written documents accurately and completely; answer
telephones using appropriate etiquette. Coordinate tasks and work
with other departments. Serve as a departmental role model. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
standards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.
The hourly rate for this position is $19 per hour and offers health
care benefits, flexible spending accounts, 401(k) plan, earned paid
time off and/or sick leave, life insurance, disability coverage,
and other life and work wellness benefits. Benefits may be subject
to generally applicable eligibility, waiting period, contribution,
and other requirements and conditions.
Apply now at
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. - Facebook - Twitter -
LinkedIn - Instagram
Visit marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Aspen , Rooms Controller - The St. Regis Aspen Resort (21130186), Accounting, Auditing , Aspen, Colorado
Didn't find what you're looking for? Search again!