Front Office Supervisor
Company: Aspen Meadows Resort
Location: Aspen
Posted on: June 17, 2022
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Job Description:
Support Front Office Manager , act as manager on duty, attend to
guest needs, including but not limited to, guest registration,
check-out and cashiering.
ESSENTIAL JOB FUNCTIONS
-Greet and welcome guests upon arrival.
-Ensure efficient guest registration, check out and telephone
service. Guests are handled both courteously and professionally,
proper identification and credit are established and all posting,
cash transactions, account settlements and deposits are handled
correctly.
-Accept payment for guests' accounts both at the time of
registration and at checkout. Maintain a house bank and make a
deposit and accurate report of receipts daily. Cash checks for
owners/members.
-Observe Front Desk and Guest Services Agents and ensure that their
duties are completed in accordance with established policy and
procedure, i.e., proper public relations techniques are utilized,
calls are handled both courteously and professionally, calls are
answered on a timely basis and the proper greetings are used,
messages and faxes are handled correctly and efficiently, guest
complaints and problems are handled in a courteous and professional
manner, and ensure follow through.
-Answer phone in a timely manner. Respond & process requests for
late check out, room changes, lockouts, billing inquiries, internet
issues, and extension of stay. Keep activity log updated to allow
for proper follow-up. Ensure guest satisfaction, utilizing the
empowerment certificates when appropriate.
-Ensure all necessary reports and forms are completed during
shift.
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the manager based upon the
particular requirements of the hotel:
-Assist in handling mail and facsimiles and providing guests with
information regarding hotel facilities and local attractions.
-Book reservations for guests who approach the Front Desk.
EDUCATION/EXPERIENCE
High school or equivalent education required. Minimum one year of
supervisory experience in a Hospitality setting.
REQUIREMENTS
-Must be able to speak, read, write and understand English
-Must be able to read and write to facilitate the communication
process.
-Requires good communication skills, both verbal and written.
-Must possess basic computational ability.
-Must possess basic computer skills.
-General knowledge of the city where hotel is located and its
attractions.
-Extensive knowledge of the hotel, its services and facilities.
-May be required to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form; to deal
with problems involving several concrete variables in standardized
situations.
PHYSICAL DEMANDS
-Most work tasks are performed indoors. Temperature is moderate and
controlled by hotel environmental systems.
-Must be able to stand and exert well-paced ability for up to 4
hours in length.
-Must be able to exert well-paced ability to reach other
departments of the hotel on a timely basis.
-Must be able to exert well-paced ability in limited space.
-Must be able to lift up to 25 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
visual acuity.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
-Ability to spend extended lengths of time viewing a computer
screen.
-Vision occurs continuously with the most common visual functions
being those of near vision and depth perception.
-Requires manual dexterity to use and operate all necessary
equipment.
-Must have finger dexterity to be able to operate office equipment
such as computers, printers, 10-key adding machine, electric
typewriter, multi-line touch tone phone, filing cabinets, FAX
machines, photocopiers, dolly and other office equipment as
needed.
WORK ENVIRONMENT
-Must be able to work effectively in a stressful environment,
communicate with others, and effectively deal with customers.
-Must be able to change activity frequently and cope with
interruptions.
Salamander Hotels & Resorts is an equal opportunity employer. All
aspects of employment including the decision to hire, promote,
discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate on the
basis of race, color, religion, marital status, age, national
origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender
identity or expression, veteran status, or any other status
protected under federal, state, or local law. Salamander is a
drug-free workplace and participant in E-Verify.
Keywords: Aspen Meadows Resort, Aspen , Front Office Supervisor, Administration, Clerical , Aspen, Colorado
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