Medical Staff Office & HCAHPS Coordinator
Company: Aspen Valley Hospital
Posted on: September 20, 2018
The MSO & HCAHPS Coordinator provides the coordination of medical staff credentialing, CME functions, and MSO functions, as well as other administrative tasks including, maintenance of data base for these functions, meeting organization and attendance, data entry and preparation of reports and statistics; and general clerical and organizational support to the Medical Staff Office. The HCAHPS Coordinator is responsible for coordination of HCAHPS reporting, data analysis and survey vendor management.
ESSENTIAL FUNCTIONS 50% I ESSENTIAL JOB DUTIES Accurately processes Medical Staff and Allied Health Staff initial applications and reappointment (including Temporary staff) applications as directed by the Medical Staff Bylaws and per departmental policy, as assigned.
- Applications are processed in the time frames set per Bylaws and policy and in following Federal, State and TJC standards and requirements.
- A complete and accurate credential file is kept on each practitioner.
- Maintains accurate database for medical staff credential files.
- Accurately responds in a timely manner to requests for information from physician files, in keeping with Medical Staff Bylaws and related manuals, and hospital policy.
- Assists with the orientation of all new medical and allied health staff along with the MS Credentialing Coordinator. Plans, prepares for, attends, and compiles minutes for all Medical Staff meetings assigned. Minutes are complete within one week of meeting date. Facilitates follow up activities. Maintains data base for minutes and packets in keeping with hospital policy.
Meetings include but are limited to:
- Medical Staff Department meetings, as assigned
- Hospital and Medical Staff Committee meetings, as assigned
- Other meetings as assigned. Organizes and facilitates Continuing Medical Education functions in keeping with the guidelines' set forth as directed by the CME Committee.
- Plans, prepares for, and attends, CME offerings/events in keeping with department procedure.
- Plans, prepares for, attends and compiles minutes for CME committee meetings. Minutes are completed within 7 days of the meeting. Facilitates follow up activities. Supports Medical Staff educational needs by assisting with retrieval of knowledge based information, including journal articles, etc, in a timely manner and in keeping with department procedures. Organization and maintenance of library services (medical staff library) under the direction of the CME chairperson, and the QI/RM Director. HCAHPS Coordinator duties include:
- Managing the HCAHPS vendor for patient satisfaction surveys
- Ensuring timely reporting to the vendor of all needed patient information for the surveys
- Coordinates results reporting back to department managers:
- Assists with data analysis
- Educates and serves as a resource to all department managers for the patient satisfaction surveys.
- Compiles reports for the AVH Scorecard and Clinical Quality Committee. Prepares monthly call schedule for the medical staff (ER and other call) and compiles the monthly Ready Reference for hospital staff use. Facilitates parking permits for City of Aspen for medical and allied health staff. II SERVICE EXCELLENCE/CUSTOMER SERVICE Demonstrates purposeful service excellence through exceeding patient and coworker expectations. Represents the department/hospital as a dedicated, courteous, and responsive employee III COMPLIANCE WITH RULES, REGULATIONS AND POLICIES Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy. Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. Follows Hospital compliance plan and policies, including the Code of Conduct. Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) IV UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONS Consults and updates Quality Director on medical staff credentialing and CME issues. Updates medical staff credentialing files on a timely basis. Daily communications with department managers or medical staff members on pertinent credentialing matters. V PROFESSIONALISM Demonstrates responsibility and accountability for own professional decision making and professional growth. Participates and contributes to departmental meetings and activities. POPULATION SPECIFIC CRITERIA N/R Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges. Able to state his/her duties during a code pink drill. VII CORE VALUES 50% Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients' expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient's safety above all else. Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values EDUCATION/EXPERIENCE REQUIREMENTS
- High School diploma or GED equivalent; attendance at business school preferred.
- Two years minimum administrative/general office/clerical experience, in a healthcare setting and good working knowledge of medical terminology.
- Solid working knowledge of computer and other office equipment with excellent skills utilizing Microsoft programs (excel, PowerPoint, word, etc)
KNOWLEDGE AND SKILL REQUIREMENTS
- Ability to concentrate and show attention to detail
- Relatively high degree of analytical abilities
- Strong interpersonal skills required
- Ability to work independently
- Effective oral and written communication skills
- Excellent problem-solving skills, creative talent, ability to manage numerous projects, and work under deadline pressures
- CPCS preferred (NAMSS Certified Provider Credentialing Specialist certification) - if not certified must obtain certification within two years of hire.
- Ability to read and communicate effectively in English
- Normal medical office environment with little exposure to excessive noise, dust and temperature
- May be exposed to communicable diseases through normal or careless performance of responsibilities
- May be exposed to mechanical dangers associated with mechanical devices
- May be exposed to stressful situations
Keywords: Aspen Valley Hospital, Aspen , Medical Staff Office & HCAHPS Coordinator, Administration, Clerical , Aspen, Colorado
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