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Engineering Coordinator, Room Attendant, Turndown Attendant

Company: The Little Nell
Location: Aspen
Posted on: January 12, 2020

Job Description:

Start your dream job immediately! Now Hiring Enthusiastic Team Members! - Engineering Coordinator- Room Attendant- Turndown Attendant- Housekeeping Supervisor- Concierge Essential Functions of the Concierge Job---Fill all reasonable guest requests or requirements---Anticipate guest service needs---Discretion will be used at all times concerning guest activities and special requests---Coordinate guest requests for hotel transportation with drivers during each work shift to ensure the smooth arrival and departure of hotel guests and keep constant communication with drivers---Contact future guests in advance of arrival for transportation needs and special requests, to include dinner reservations, cultural events, activities, and spa/beauty appointments---Develop relationships with restaurants, shops, clubs, barber and beauty salons, car rental agencies, florists, health clubs, recreational vendors, ticket outlets, etc. to help facilitate all guest requests---Is aware at all times of the scheduled activities in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports and leisure activities; establishes close contacts with appropriate people in all of these areas---Recommends hotel restaurant, bar and other services and is aware of hours of operation and assists guests in securing reservations---Receives messages, packages, faxes, ect. for in-house and arriving guests and arranges for appropriate delivery---Properly handles guest mail, telefaxes, fax, flowers etc. and arranges for appropriate deliveries or storage according to procedures, and posting charges to guest room as required---Arrange sale of stamps, mailing of letter and packages, process Federal Express and UPS for guests, as well as handle fax transactions, copying, rental of business equipment---Facilitate requests for luggage handling and shipping of same, posting charges to guests room account as required---Assist guests with lost baggage claims and provide guest amenities as needed---Coordinate guest ski delivery with ski concierge---Arrange pick-up and delivery of guest laundry and valet with the laundry department---Expedite guest housekeeping and maintenance requests to appropriate departments and follow up with guest to confirm satisfaction---Follow up with guests after check-in to reiterate guest services available and to review prearranged itineraries---Know about all daily hotel functions, location and times for appropriate guest direction---Keep guest services department well informed of any guest or employee service problems that arise---Ensures guest amenities are complete and operable, e.g., backgammon games, overnight kits, strollers, children's games.---Reports deficiencies to management Benefits

  • Medical/Dental Insurance
  • Ski Pass Training
  • Paid Time Off
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Keywords: The Little Nell, Aspen , Engineering Coordinator, Room Attendant, Turndown Attendant, Engineering , Aspen, Colorado

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