-Long hours sometimes required.
-Medium work - Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Participate in M.O.D. coverage as required.
-Maintain regular attendance in compliance with Wyndham Hotel Group
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
-Maintain high standards of personal appearance and grooming,
including wearing nametags.
-Comply with Wyndham Hotel Group Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and evaluate complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to maintain confidentiality of information.
-Perform other duties as requested by management.
-Maintain a warm and friendly demeanor at all times.
-Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
-Oversee all aspects of the daily operation of the hotel's F&B
outlets, banquets, room service, kitchen, and any other Food &
-Manager F&B associates, with emphasis on Outlet Managers,
Banquest Managers, and Executive Chef.
-Respond to guest complaints in a timely manner.
-Work with other Executive Committee members and keep them informed
of F&B issues as they arise.
-Keep immediate supervisor fully informed of all problems or
matters requiring his/her attention.
-Coordinate and monitor all phases of Loss Prevention in the
-Prepare and submit required reports in a timely manner.
-Ensure preparation of required reports, including (but not limited
to) Wage Progress, payroll, revenue, employee Schedules, quarterly
-Monitor quality of service in F&B.
-Assist in menu planning and preparation.
-Ensure compliance with all local liquor laws, and health and
-Ensure compliance with SOP's in all outlets.
-Ensure compliance with requisition procedures.
-Be visible on the floor and assist staff as needed during each
-Conduct staff performance reviews in accordance with Wyndham
-Understand, implement and monitor corporate promotions in outlets,
including buffet and three-meal concept standards.
-Comply with weekly and monthly forecasting procedures.
-Ensure the training of department heads and employees on SOP's,
report preparation and technical job tasks.
-Be involved in and/or conduct departmental and hotel training
(CARE, One to One), etc.
-Follow standards for hiring approvals.
-Ensure overall guest satisfaction.
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 20 brands
strong across 9,000 hotels in more than 80 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Super 8-- by Wyndham, The Trademark Collection-- by
Wyndham, Travelodge-- by Wyndham, TRYP by Wyndham--, Wingate by
Wyndham--, Wyndham Garden--, Wyndham Grand-- and Wyndham Hotels and
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Dolce Aspen Meadows, 845 Meadows Road, Aspen,
Employment Status: Full-time