Posting Date Dec 20, 2021 Job Number 21150703 Job Category Food
and Beverage & Culinary Location The St. Regis Aspen Resort, 315
East Dean Street, Aspen, Colorado, United States VIEW ON MAP Brand
St. Regis Hotels & Resorts Schedule Full-Time Relocation? N
Position Type Management Located Remotely? N
The St. Regis brand first established luxury hospitality more
than 110 years ago, with the opening of the St. Regis New York.
From the moment John Jacob Astor IV opened the doors of his
Beaux-Arts masterpiece on New Yorks Fifth Avenue, St. Regis has
stood as a symbol of uncompromising elegance and bespoke service.
Today, with more than 40 of the best addresses around the world,
St. Regis is a place where trends are born, boundaries are broken
and guests can simply live exquisite. We invite you to explore
careers at St. Regis.
Areas of responsibility include Restaurants/Bars and Room
Service, if applicable. Supervises daily restaurant operations and
assists with menu planning, maintains sanitation standards and
assists servers and hosts on the floor during peak meal periods.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance in areas of responsibility.
Determines training needed to accomplish goals, then implements
Education and Experience High school diploma or GED; 4 years
experience in the food and beverage, culinary, or related
professional area. OR 2-year degree from an accredited university
in Food Service Management, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years
experience in the food and beverage, culinary, or related
CORE WORK ACTIVITIES
Managing Day-to-Day Operations Supervises and manages employees.
Manages all day-to-day operations. Understands employee positions
well enough to perform duties in employees' absence.
Maintains service and sanitation standards in restaurant,
bar/lounge and room service areas.
Reviews staffing levels to ensure that guest service, operational
needs and financial objectives are met.
Leading Food and Beverage Team Utilizes interpersonal and
communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among
Serves as a role model to demonstrate appropriate behaviors.
Identifies the developmental needs of others and coaches, mentors,
or otherwise helps others to improve their knowledge or skills.
Develops specific goals and plans to prioritize, organize, and
accomplish your work.
Ensures and maintains the productivity level of employees.
Provides the leadership, vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient
Ensures compliance with all food & beverage policies, standards and
procedures by training, supervising, follow-up and hands on
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation standards.
Ensures staff understands local, state and Federal liquor laws.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Establishes guidelines so employees understand expectations and
Monitors alcohol beverage service in compliance with local
Ensuring Exceptional Customer Service Provides services that are
above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
Manages day-to-day operations, ensures the quality, standards and
meets the expectations of the customers on a daily basis.
Displays leadership in guest hospitality, exemplifies excellent
customer service and creates a positive atmosphere for guest
Empowers employees to provide excellent customer service.
Acts as the guest service role model for the restaurants, sets a
good example of excellent customer service and creates a positive
atmosphere for guest relations.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon
departure to obtain feedback on quality of food and beverage,
service levels and overall satisfaction.
Ensures corrective action is taken to continuously improve service
Incorporates guest satisfaction as a component of departmental
meetings with a focus on continuous improvement.
Manages service delivery in outlets to ensure excellent service
from point of entry to departure (e.g., greeting from hostess,
speed of order taking and food and beverage delivery, fulfillment
of special requests, collection of payment & invitation to
Managing and Conducting Human Resource Activities Provides
guidance and direction to subordinates, including setting
performance standards and monitoring performance.
Identifies the educational needs of others, develops formal
educational or training programs or classes, and teaches or
Ensures employees are treated fairly and equitably. Strives to
improve employee retention.
Ensures employees receive on-going training to understand guest
Solicits employee feedback, utilizes an "open door" policy and
reviews employee satisfaction results to identify and address
employee problems or concerns.
Strives to improve service performance.
Ensures recognition is taking place across areas of
Additional Responsibilities Provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail,
or in person.
Analyzes information and evaluating results to choose the best
solution and solve problems.
Assists servers and hosts on the floor during meal periods and high
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Assistant
Oversees the financial aspects of the department including
purchasing and payment of invoices. This position offers health
care benefits, flexible spending accounts, 401(k) plan, accrued
paid time off (including sick leave), life insurance, disability
coverage, other life and work wellness benefits and may include
incentive compensation. Benefits and incentive compensation may be
subject to generally applicable eligibility, waiting period,
contribution, and other requirements and conditions. The salary
range for this position is $57,255.00 to $99,242.00 annually.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.