Spa Director $1,000 Sign On Bonus - The St. Regis (21150453)
Company: Marriott International, Inc.
Posted on: January 13, 2022
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The St. Regis Aspen Resort located at 315 E Dean St, Aspen, CO,
81611 is hiring a Spa Director $1,000 Sign On Bonus.
Responsible for managing and supervising all areas of the spa,
including its programs, services, hours of operation, facilities
and staff. Coordinates the delivery of spa services, including
salon, skin care, fitness and wellness, massage, program
coordinating, reservations, reception desk and locker room areas.
As a department head, directs and works with the management team
and hourly employees to successfully execute all spa operations.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department.
Education and Experience
2-year degree from an accredited university in Business
Administration, Hotel and Restaurant Management, or related major;
4 years experience in the spa, guest services, front desk, sales
and marketing, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and
Restaurant Management, or related major; 2 years experience in the
spa, guest services, front desk, sales and marketing, or related
CORE WORK ACTIVITIES
Managing Spa Operations and Budgets
Selects vendors for spa retail operations and managing contract
Oversees retail product research, product selection and purchasing,
Manages supply inventories and purchasing control, including
Monitors the spa's actual and projected sales to ensure revenue
goals are met or exceeded.
Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
Creates and coordinates special services for groups including group
gifting programs, group amenities, group turndown gifts, letters
and invitations, creating special spa services for specific groups
and spa contract addendum negotiation.
Develops and Manages spa promotions including gifting programs,
gift with purchase, co-op marketing efforts and holiday events.
Ensures spa services are included in all property-related marketing
Identifies and recommending new products and product enhancements
to remain competitive in the market.
Managing Spa Revenue Management Strategy
Monitors and Manages the payroll function.
Manages areas of operation to budget by reviewing operating
statements, budget worksheets and payroll progress reports.
Manages Spa controllable expenses such guest amenities, linen
expense, professional salon products, plants, decorations and paper
supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
Displays leadership in guest hospitality, exemplifying excellent
customer service, and creating a positive atmosphere for guest
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Conducting Human Resources Activities
Reviews comment cards, guest satisfaction results and other data to
identify areas of improvement.
Reviews findings with employees to develop appropriate corrective
action, sharing plans with property leadership and ensuring
corrective action is taken to continuously improve results.
Interviews and hires management and hourly employees with the
appropriate skills to meet the business needs of the operation.
Develops, implements and maintains a Spa orientation program for
employees to receive the appropriate new hire training to
successfully perform their job.
Administers the performance appraisal process for direct report
Develops business goals and creates appropriate development
Establishes and maintains open, collaborative relationships with
employees and ensuring employees do the same within the team.
Solicits employee feedback, utilizes an open door policy and
reviewing employee satisfaction results to identify and address
employee problems or concerns.
Ensures that regular on-going communication is happening in all
areas of responsibility to create awareness of business objectives
and communicates expectations, recognizing performance, and
producing desired business results.
Celebrates successes and publicly recognizes the contributions of
This position offers health care benefits, flexible spending
accounts, 401(k) plan, accrued paid time off (including sick
leave), life insurance, disability coverage, other life and work
wellness benefits and may include incentive compensation. Benefits
and incentive compensation may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. The salary range for this position is $68,775 to
Apply now at
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protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Aspen , Spa Director $1,000 Sign On Bonus - The St. Regis (21150453), Executive , Aspen, Colorado
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