Front Office Manager - Limelight Aspen

Company: Limelight Hotels
Location: Aspen
Posted on: May 16, 2022

Job Description:

Job DescriptionCompany Description

You don't just work at the Limelight. You become one of the best reasons our guests come back again and again. It's our aim to provide a warm and inviting community atmosphere for our guests. We believe every employee should play a key role in helping enrich the guests' mind, body and spirit during their stay. This takes a dedication to real, live hospitality and an appreciation for innovative leadership. We are a team, and we act like it.We also believe, as Limelight hotel management, in a commitment to providing a secure and enjoyable work environment for every employee — one that promotes honesty, mutual respect, personal growth and career advancement for all.Job Description

The Front Office Manager will provide support to the Front Desk and Guest Services departments and will ensure smooth operation of these areas. Welcome guests to the hotel, check guests in and out, coordinate hotel transportation, handle guest complaints, assist other departments as needed. Act as interface between guests and hotel. Essential Job Functions Monitor and coach hotel policies and standards at the Front Desk and in Guest Services ensuring the best experience for every guest. Hire and train employees. Work with hotel departments, and establishments with regard to groups, VIP's and individual guests to ensure an excellent experience for the guest. Manage and maintain working environment and administration for staff. Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties. Perform as Manager on Duty as required. Deals with all guest related issues as well as emergency and security situations in all areas of the hotel. Maintain to a high and safe standard the garage environment and the hotel vehicles. Assists the Front Desk Manager in the following duties: Daily Operations Report Future room blocking Lift ticket ordering Group billing Management of ALICE system Log and search Lost & Found items Incident Reports Management of HMS Departmental scheduling to meet business needs. Staff reviewing, development and motivation. Ensure effective communication between the front desk and guest services in accordance with defined procedures and policies. Review guest arrivals/ departures and identify specific requirements as required. Organize airport transportation for guests and groups prior to arrival. Perform regular vehicle inspection to ensure cleanliness inside and out. Ensure regular vehicle maintenance is up to date. Support other hotel departments as needed such as reservations, engineering & housekeeping Ensure cleanliness and integrity of the hotel, specifically guest rooms and public areas The budgeted salary range for this position starts at $60,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Qualifications

College degree preferred. Ability to multi task and prioritize. Competent with computer programs such as Microsoft Office. Valid Colorado driver's license.

Additional Information

Supervision Given and Received Given: Exercises direct supervision over front desk staff Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Received: Works under limited supervision of Director of Operations. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments. Work Environment and Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time. Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer. For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefitsAs of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here

Keywords: Limelight Hotels, Aspen , Front Office Manager - Limelight Aspen, Executive , Aspen, Colorado