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Floor Manager at Trailhead - BV

Company: Trailhead BV
Location: Buena Vista
Posted on: June 16, 2022

Job Description:

Job Description Compensation Hiring range of $18-$19/hour (depending on experience) Monthly health and wellness stipend Quarterly sales bonus Semi-annual gear stipend Pro discounts on products Opportunity for leadership development programs Opportunity to participate in a fun/expansive/fast-paced work environment in one of the country---s great adventure towns Job Description Reporting to the General Manager, Trailhead Floor Managers serve as an integral part of the leadership of the company. While the majority of the responsibilities will deal with the customer-facing experience on the floor, this position will also be responsible for the day-to-day management of the store in conjunction with a Co-Floor Manager and in accordance with overall company policies. 90%-95% of this position will be spent on the sales floor leading and working alongside your team. The rest of the job includes hiring staff as needed, thoroughly training floor staff, and creating schedules each month alongside the rest of the management team. The Floor Manager will ensure staff is adequately trained on products, services, and regional outdoor experiences (with support from the rest of the leadership team). This position will exemplify standards for relationship-building with customers and fostering positive overall staff morale. The Floor Manager is responsible for ensuring a positive Trailhead experience for our customers, as well as monitoring and continually improving the quality of customer service. Responsibilities By Category: General Responsibilities Thoroughly and promptly communicate all store-related information with the General Manager Attend weekly management meetings (---store review---, news/information, needs/improvement, customer insight, customer buying trends, interesting information, etc.) Maintain a working knowledge of every store process and point of sale process, troubleshoot POS transactions, and work to improve daily/monthly/annual procedures. Ensure 100% accuracy on closing procedures, including closing cash register and end-of-day forms Work to maintain The Trailhead culture throughout all areas and processes in the store Ensure routine daily processes are completed. Direct the day-to-day duties of the floor. Maintain and execute a personal schedule of at least 40 hours per week, with the option for four ten-hour days per week (in tandem with second Floor Manager in order to provide full management coverage for each day of operation) Work the entirety all scheduled shifts Manage the restocking, merchandising, and cleanliness of the floor and back stock Perform some administrative duties which include: Maintaining office supplies General building maintenance (facility inspections, fire extinguishers, exits, etc.) Staff Management Plan staffing needs and roles for each week (Restocking, Merchandising, stock re-flow). Adapt plans daily and balance the needs of the front-of-house with the needs of the inventory manager. Share in accountability for store staffing levels/requirements, staffing types (seasonal, year round, leadership), weekly hourly goals, staff budget/payroll. Communicate staffing needs promptly to the General Manager. Collaborate with the General Manager and Co-Floor Manager on monthly staff schedules and manage schedule requests in a timely manner. Create and foster a healthy workplace environment for staff. Maintain a productive yet fun work environment. Build strong rapport with entire team Ensure staff is adequately trained on products, services, and regional outdoor experiences Anticipate staff needs and help solve staff issues in a timely and effective manner Forecast staffing needs to provide optimal coverage in all areas. Work with the General Manager to hire Keyholders and Sales Associates as needed. Implement Trailhead staff training program (with company leadership team as needed) Help coordinate in-store team building, staff hangouts and other staff development events as needed Ensure Keyholders and Sales Associates are compliant with policies and procedures Empower and encourage staff through sales contests and incentives Ensure all staff attend product clinics and are thoroughly trained on products. Perform quarterly floor staff reviews Work with, empower, and lead the Keyholders and the rest of team alongside the Co-Floor Manager Customer Experience Exemplify superlative customer service through relationship-building Ensure customer complaints are addressed in a timely and professional manner Ensure high levels of customer satisfaction through excellent service Continue to build a strong customer base through The Trailhead Rewards Program Store Management Complete daily and weekly checklists Follow facility and maintenance guidelines Manage the Opening and Closing of the store Coordinate overall in-store organization and cleanliness (floor tidiness and organization) Manage the cash drawer and bank deposits Work with the Inventory Manager to ensure products reach the sales floor in a timely manner Requirements Proven successful leadership and/or management experience Ability to adapt and problem-solve. Ability to handle non-routine situations ---on the fly--- Exceptional customer service skills Strong organizational skills Excellent communication, interpersonal, and conflict resolution skills Strong listening and decision-making skills Desire to learn and stay active/interested in the outdoors and the outdoor industry Works well in a team environment. Place the success of the team over personal interests. Extensive knowledge of the systems and processes at The Trailhead or the willingness to learn High attention to detail Thorough in work and able to see tasks through to completion in a timely manner Ability to delegate tasks to complete goals Works well with store leadership. Willingness to receive feedback and learn from mistakes Other duties as assigned Compensation Hiring range of $18-$19/hour (depending on experience) Monthly health and wellness stipend Quarterly sales bonus Semi-annual gear stipend Pro discounts on products Opportunity for leadership development programs Opportunity to participate in a fun/expansive/fast-paced work environment in one of the country---s great adventure towns

Keywords: Trailhead BV, Aspen , Floor Manager at Trailhead - BV, Executive , Buena Vista, Colorado

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