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Director of Operations

Company: Aspen Meadows Resort
Location: Aspen
Posted on: June 23, 2022

Job Description:

POSITION OBJECTIVE

Assist the General Manager in administering and managing the hotel's operation, maintaining established costs and quality standards. Responsible for the hotel operation in the absence of the General Manager. Participate in total hotel management as a member of the hotel Executive Committee.

ESSENTIAL JOB FUNCTIONS


-Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following Company policies and procedures.
-Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service.
-Carry out all Company policies and prepare reports established by Salamander Hotels and Resorts and the General Manager; conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.
-Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
-Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.
-Direct and coordinate with the Director of Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility. Certify that procedures and controls are implemented for the laundry operation.
-Direct and coordinate the Food & Beverage operations of the hotel to ensure maximum profits, at the highest standard of service and quality, including food production, equipment use and control, banquet service, room service, beverage service, restaurant service and food and beverage purchasing. Ensure the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen.

EDUCATION/EXPERIENCE

Bachelor's Degree or equivalent education/experience required. Four to five years of related experience.

REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:


-Must be able to speak, read, write and understand the primary language(s) used in the workplace.
-Must be able to read and write to facilitate the communication process.
-Requires good communication skills, both verbal and written.
-Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
-Must possess basic computational ability.
-Must possess basic computer skills.
-Advanced knowledge of the principles and practices within the Rooms and Food & Beverage disciplines, including experiential knowledge for management of people and complex problems.
-Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
-Ability to make decisions with only general policies and procedures available for guidance.
-Ability to apply supervisory/management soft skills.
-Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests.
-Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

PHYSICAL DEMANDS


-Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
-Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.
-Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
-Must be able to lift up to 15 lbs. occasionally.
-Must be able to push and pull carts and equipment weighing up to of 250 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
-Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
-Requires manual dexterity to use and operate all necessary equipment.
-Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Keywords: Aspen Meadows Resort, Aspen , Director of Operations, Executive , Aspen, Colorado

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