Restaurant Manager - Ajax Tavern
Company: The Little Nell
Location: Aspen
Posted on: July 31, 2022
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Job Description:
Job DescriptionCompany Description
Say "apres-ski" and most people picture something strikingly
similar to Ajax Tavern – glamorous yet easy. Its sun-drenched,
mountainside patio can be seen from halfway up the mountain – a
simple target for lunch or cocktails. Arrive, and let the
people-watching begin, there's no better seat in town. Located
right next to the Silver Queen Gondola, Ajax Tavern is the hub for
Aspen casual fine dining in an unbeatable atmosphere. The Tavern
comes to life at lunch, and the party rolls on well into the night.
If you go no further on the menu, try the truffle fries and Ajax
double cheeseburger – they earned their reputation.Job
Description
Summary The Restaurant Manager is responsible for the day to day
operations of Ajax Tavern to include but not limited to opening and
closing the restaurant, ensuring patio and bar are ready for
service, scheduling, payroll and training. Manage reservation books
and walk in business. Work with culinary department to ensure all
guests are served in a timely manner and service standards are
being met, ascertain guest satisfaction and "touch" every table.
Maintain the details of service and overall cleanliness and detail
of both front and back of the house.Essential Job Functions•
Oversees service of lunch and/or dinner on a daily basis, ensuring
service standards are consistently met and guests are happy.
Handles guest complaints and makes Ajax General Manager aware of
all guest issues• Supervise staff on a daily basis, facilitates
initial staff training and ongoing training for the all Ajax FOH
staff• Interview potential applicants and recommends candidates for
hire to the Ajax Tavern GM• Ensures schedules are completed and
posted by Thursday of each week for the following week. Adhere to
staffing guidelines and schedule according to business levels•
Handles staff corrective action, coaching and counseling adhering
to the policies and procedures of the hotel• Responsible for
cleanliness and upkeep of physical facilities. Reports any
maintenance issues to Engineering Department via the work order
system• Holds monthly staff meetings to provide open forum of
communication, information about the hotel and parent company and
continued training. Seek out staff opinions and recommendations for
improvement• Attend and contribute to Food and Beverage meetings•
Enforce restaurant and hotel standards, procedures and policies•
Communicate with Executive Chef concerning quality, presentation,
timing and guest comments• Conduct daily pre-meal meeting and
tasting, ensuing staff knowledge of food, menus, beverage, wine and
service. Ensure staff menu knowledge and service knowledge through
verbal and written quizzes• Maintains adequate supply by reviewing
requisitions daily• Recommend purchases to Ajax Tavern GM. Ensure
accuracy of requisitions and control costs• Maintain high level of
guest satisfaction, makes immediate corrective action when guest
needs are not met• Maintain professional appearance and conduct at
all times. Ensures staffs appearance and conduct are impeccable.
Restaurant cleanliness and organization are upheld and continually
evolving• Assist in planning and executing special functions•
Enforce local liquor and sanitation ordinances• Maintain log book
and ensures entries are complete• Assist with conceptualization and
marketing of special events throughout the year• Assist in
emergency and security procedures as directed by management and the
established emergency plan• Assist in controlling food and beverage
costs• Conduct monthly wine and liquor inventories• Establish and
monitor sales incentives between service staff on a regular basis•
Supervise staff in their work maintaining high performance levels•
Supervise the care of equipment, minimizing waste, breakage and
misuse• Control covers and revenues. Responsible for accuracy of
staffs work. Summarize shift revenue report, deposits cash and
tender properly• Handle payroll and administrative duties,
including PAF's, employee performance evaluations, separation
reports, etc. in a timely mannerResponsible for assisting all team
members in organization of kitchen items, to include, dry goods,
kitchen equipment, storage containers, cleaning supplies and proper
rotation and organization of all food deliveries.Additional Job
Duties• Complete tasks and projects delegated by your Supervisor.
Assist other departments as business volumes and staff levels
demand• Report to work in on time, neatly groomed and acceptable
manner as outlined in the employee handbook and departmental rules•
Enforce and comply with all policies and procedures for the Food
and Beverage Department, The Little Nell and the Aspen Skiing
Company• Eye contact should be made at a distance of no less than
10 feet from every guest• A genuine smile should be offered at a
distance of no less than 5 feet from every guest• Employees should
build rapport with guests during any conversation, if the guest
responds to the initial statement with a conversational demeanor•
Guest last name is used effectively, but discreetly, as a signal of
recognition as least once and not more than twice during any
conversation with guests• Before concluding conversations, the
guest is verbally offered additional assistance with a statement
relevant to the guest's individual needsThis role typically pays
around $80,000, actual pay will be dependent on budget and
experience, all our salaried roles are eligible for
bonus.Qualifications
• College preferred or hotel/restaurant training• 2 years in a fine
dining establishment• Minimum of 6 years combination
education/experience• Knowledge of American Service, Micros System
or equivalent• Extensive wine knowledge• Knowledge of food and
cooking methods• Ability to work well with people• Strong
organization and supervisory skills
Additional Information
Supervision Given and Received Given: Exercises general supervision
over Restaurant Staff. Assigns a variety of routine tasks, sets
general expectations of results expected within company's policies
and procedures. Responsibilities include but are not limited to,
interviewing, hiring, planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems.Received: Works under
general supervision of the Ajax General Manager. Receives
continuing or individual assignments according to supervisor's
directions and may perform routine tasks. Expectations of the
quality, quantity and deadlines are clearly set. Instructions,
advice and assistance available as needed. Work is reviewed on
demand or during scheduled check-ins.Work Environment and Physical
Demands • Ability to be on your feet, kneel and bend for extended
periods of time • Regularly work in adverse conditions and
requiring the use of protective apparel/equipment to prevent
exposure to the elements as well as an office environment and may
be required to walk on slippery and uneven surfaces• Must be able
to lift, push or pull occasionally up to 50 lbs. individually or
with assistanceThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. This job
description is designed to indicate the general nature and level of
work. It is not designed to contain or be interpreted as a
comprehensive list of all duties, responsibilities, and
qualifications required of employees assigned to this job. Duties
and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel
is an equal opportunity employer. For an overview of Aspen Skiing
Company's benefits and other compensation visit
aspensnowmass.com/jobs/benefitsAs of March 11th 2022, Aspen Skiing
Company, ASPENX, The Little Nell, and The Limelight Hotels will no
longer require all active employees to be fully vaccinated in the
workplace. Read more about our policies as it relates to employee
safety here
Keywords: The Little Nell, Aspen , Restaurant Manager - Ajax Tavern, Executive , Aspen, Colorado
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