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Restaurant Manager - Ajax Tavern

Company: The Little Nell
Location: Aspen
Posted on: July 31, 2022

Job Description:

Job DescriptionCompany Description

Say "apres-ski" and most people picture something strikingly similar to Ajax Tavern – glamorous yet easy. Its sun-drenched, mountainside patio can be seen from halfway up the mountain – a simple target for lunch or cocktails. Arrive, and let the people-watching begin, there's no better seat in town. Located right next to the Silver Queen Gondola, Ajax Tavern is the hub for Aspen casual fine dining in an unbeatable atmosphere. The Tavern comes to life at lunch, and the party rolls on well into the night. If you go no further on the menu, try the truffle fries and Ajax double cheeseburger – they earned their reputation.Job Description

Summary The Restaurant Manager is responsible for the day to day operations of Ajax Tavern to include but not limited to opening and closing the restaurant, ensuring patio and bar are ready for service, scheduling, payroll and training. Manage reservation books and walk in business. Work with culinary department to ensure all guests are served in a timely manner and service standards are being met, ascertain guest satisfaction and "touch" every table. Maintain the details of service and overall cleanliness and detail of both front and back of the house.Essential Job Functions• Oversees service of lunch and/or dinner on a daily basis, ensuring service standards are consistently met and guests are happy. Handles guest complaints and makes Ajax General Manager aware of all guest issues• Supervise staff on a daily basis, facilitates initial staff training and ongoing training for the all Ajax FOH staff• Interview potential applicants and recommends candidates for hire to the Ajax Tavern GM• Ensures schedules are completed and posted by Thursday of each week for the following week. Adhere to staffing guidelines and schedule according to business levels• Handles staff corrective action, coaching and counseling adhering to the policies and procedures of the hotel• Responsible for cleanliness and upkeep of physical facilities. Reports any maintenance issues to Engineering Department via the work order system• Holds monthly staff meetings to provide open forum of communication, information about the hotel and parent company and continued training. Seek out staff opinions and recommendations for improvement• Attend and contribute to Food and Beverage meetings• Enforce restaurant and hotel standards, procedures and policies• Communicate with Executive Chef concerning quality, presentation, timing and guest comments• Conduct daily pre-meal meeting and tasting, ensuing staff knowledge of food, menus, beverage, wine and service. Ensure staff menu knowledge and service knowledge through verbal and written quizzes• Maintains adequate supply by reviewing requisitions daily• Recommend purchases to Ajax Tavern GM. Ensure accuracy of requisitions and control costs• Maintain high level of guest satisfaction, makes immediate corrective action when guest needs are not met• Maintain professional appearance and conduct at all times. Ensures staffs appearance and conduct are impeccable. Restaurant cleanliness and organization are upheld and continually evolving• Assist in planning and executing special functions• Enforce local liquor and sanitation ordinances• Maintain log book and ensures entries are complete• Assist with conceptualization and marketing of special events throughout the year• Assist in emergency and security procedures as directed by management and the established emergency plan• Assist in controlling food and beverage costs• Conduct monthly wine and liquor inventories• Establish and monitor sales incentives between service staff on a regular basis• Supervise staff in their work maintaining high performance levels• Supervise the care of equipment, minimizing waste, breakage and misuse• Control covers and revenues. Responsible for accuracy of staffs work. Summarize shift revenue report, deposits cash and tender properly• Handle payroll and administrative duties, including PAF's, employee performance evaluations, separation reports, etc. in a timely mannerResponsible for assisting all team members in organization of kitchen items, to include, dry goods, kitchen equipment, storage containers, cleaning supplies and proper rotation and organization of all food deliveries.Additional Job Duties• Complete tasks and projects delegated by your Supervisor. Assist other departments as business volumes and staff levels demand• Report to work in on time, neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules• Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell and the Aspen Skiing Company• Eye contact should be made at a distance of no less than 10 feet from every guest• A genuine smile should be offered at a distance of no less than 5 feet from every guest• Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor• Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests• Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needsThis role typically pays around $80,000, actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Qualifications

• College preferred or hotel/restaurant training• 2 years in a fine dining establishment• Minimum of 6 years combination education/experience• Knowledge of American Service, Micros System or equivalent• Extensive wine knowledge• Knowledge of food and cooking methods• Ability to work well with people• Strong organization and supervisory skills

Additional Information

Supervision Given and Received Given: Exercises general supervision over Restaurant Staff. Assigns a variety of routine tasks, sets general expectations of results expected within company's policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Received: Works under general supervision of the Ajax General Manager. Receives continuing or individual assignments according to supervisor's directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.Work Environment and Physical Demands • Ability to be on your feet, kneel and bend for extended periods of time • Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistanceThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer. For an overview of Aspen Skiing Company's benefits and other compensation visit of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here

Keywords: The Little Nell, Aspen , Restaurant Manager - Ajax Tavern, Executive , Aspen, Colorado

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