Front Office Manager
Company: Aspen Meadows Resort
Location: Aspen
Posted on: August 3, 2022
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Job Description:
Accountable for the effortless and seamless movement of hotel
guests in and out of the hotel and providing exceptional service
through the hotel guests stay. Act as Manager on Duty, responding
to guest needs as well as emergency situations. Communicate daily
with the Director of Operations on goals and objectives of the
department.
ESSENTIAL JOB FUNCTIONS
-Ensure all guests are being treated in an efficient and courteous
manner and that all Aspen Meadow's standards are being applied.
-Responsible for the hiring, training, and direction of new Service
Professionals. Coach, counsel and discipline as needed and
effectively recommend suspension and/or termination.
-Ensure all Front Office quality standards are complied with and
that policies and procedures are consistently applied.
-Work in conjunction with accounting to maintain and minimize
levels of account receivables.
-Coordinate activities with other hotel departments in order to
facilitate increased levels of communication and guest
satisfaction.
-Supervise the activities and the service levels of the concierge,
Bellstaff, Guest Service, and Front Desk teams. Train and retrain
as needed.
-Ensure the timely completion of performance appraisals.
-Ensure that all guests who are members/owners are appropriately
recognized, meeting all standards.
-Schedule staff based on occupancy and resort activity, maintain
productivity and labor costs within budgets while monitoring
overtime daily.
-Ensure all Front Desk / Bell / Guest Services supplies are stocked
and replenished, keeping within the budget and adhering to
checkbook procedures.
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the manager based upon the
particular requirements of the hotel:
-Responsible for assisting with the budgeting, forecasting process
and responsible for management of the Front Office.
-Responsible for up-selling to guests through the Front Desk and
any actions taken by the incumbent that can impact on volume of
business.
-Responsible for direct link between effort expended and decisions
made and revenue generated by Front Office (performance indicators
are up-selling, performance, growth, turnover, etc.)
-Responsible for the financial management of the operation.
-Responsible for enhancing the product and service that is
presented to the guest. Able to make changes that respond to the
marketplace and to guest needs, both present and anticipated.
-Responsible for maintaining quality department's standards and
ensuring consistency in their delivery.
-Report on a regular basis to the Director of Operations on the
performance of the Front Office and service professional
performance from HR prospective.
-Provide support of a specialist nature to the Director of
Operations and Department Managers. Work in support of team goals
and measure effectiveness by the quality of decision making at the
senior level as well as through the profit and service performance
at the individual unit level.
-Responsible for the selection, training and development of the
personnel within the Front Office Team. Able to exercise the hire
and fire discretion within Aspen Meadow's policies.
-Operate the department within Aspen Meadow's policies as they
relate to the ethical codes, standards of good business practice
and local laws and regulations.
-Professionally represent the hotel in community and industry
organizations and events.
-Participate as a team player with all departments.
-Provide constructive feedback to all departments.
-Be a leader and a role model to all Service Professionals.
EDUCATION/EXPERIENCE
High school or equivalent education required. Bachelor's Degree
preferred. Minimum three years management experience with at least
three years in management at progressively higher levels of
responsibility.
REQUIREMENTS
-Must be able to speak, read, write and understand English.
-Must be able to read and write to facilitate the communication
process.
-Requires good communication skills, both verbal and written.
-Knowledge of computer accounting programs, math skills as well as
budgetary analysis capabilities required.
-Must possess basic computational ability.
-Must possess basic computer skills.
-Most tasks are performed in a team environment with the Service
Professional acting as a team leader.
-May be required to apply common sense understanding to carry out
instructions via written, oral, or diagram form; to deal with
problems involving several concrete variables in standardized
situations.
PHYSICAL DEMANDS
-Most work tasks are performed indoors. Temperature is moderate and
controlled by hotel environmental systems.
-Must be able to sit at a desk for up to 5 hours per day. Walking
and standing are required during the rest of the working day.
Length of time of these tasks may vary from day to day and task to
task.
-Must be able to exert well-paced ability to reach other
departments of the hotel on a timely basis.
-Must be able to lift up to 15 lbs. on a regular and continuing
basis.
-Must be able to exert well-paced ability in limited space.
-Must be able to bend, stoop, squat and stretch to fulfill
cleaning/inspection tasks.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
visual acuity.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and subordinates.
-Vision occurs continuously with the most common visual functions
being those of near vision and depth perception.
-Requires manual dexterity to use and operate all necessary
equipment.
Must have finger dexterity to be able to operate office equipment
such as computers, printers, 10-key adding machines, multi-line
touch tone phone, filing cabinets, FAX machines, photocopiers, and
other office equipment as needed
Salamander Hotels & Resorts is an equal opportunity employer. All
aspects of employment including the decision to hire, promote,
discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate on the
basis of race, color, religion, marital status, age, national
origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender
identity or expression, veteran status, or any other status
protected under federal, state, or local law. Salamander is a
drug-free workplace and participant in E-Verify.
Keywords: Aspen Meadows Resort, Aspen , Front Office Manager, Executive , Aspen, Colorado
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