Club Restaurant Manager
Company: Marriott International, Inc
Location: Aspen
Posted on: August 5, 2022
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Job Description:
Job Number 22124537Job Category Food and Beverage &
CulinaryLocation The Ritz-Carlton Club Aspen Highlands, 75
Prospector Road, Aspen, Colorado, United StatesSchedule
Full-TimeLocated Remotely? NRelocation? NPosition Type
ManagementJOB SUMMARYAreas of responsibility include
Restaurants/Bars and Room Service, if applicable. Supervises daily
restaurant operations and assists with menu planning, maintains
sanitation standards and assists servers and hosts on the floor
during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in
areas of responsibility. Determines training needed to accomplish
goals, then implements plan.CANDIDATE PROFILEEducation and
Experience High school diploma or GED; 4 years experience in the
food and beverage, culinary, or related professional area.OR 2-year
degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area.CORE WORK
ACTIVITIESManaging Day-to-Day Operations Supervises and manages
employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence.
Maintains service and sanitation standards in restaurant,
bar/lounge and room service areas. Reviews staffing levels to
ensure that guest service, operational needs and financial
objectives are met.Leading Food and Beverage Team Utilizes
interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among
team members. Serves as a role model to demonstrate appropriate
behaviors. Identifies the developmental needs of others and
coaches, mentors, or otherwise helps others to improve their
knowledge or skills. Develops specific goals and plans to
prioritize, organize, and accomplish your work. Ensures and
maintains the productivity level of employees. Provides the
leadership, vision and direction to bring together and prioritize
the departmental goals in a way that will be efficient and
effective. Ensures compliance with all food & beverage policies,
standards and procedures by training, supervising, follow-up and
hands on management. Ensures compliance with all applicable laws
and regulations. Ensures compliance with food handling and
sanitation standards. Ensures staff understands local, state and
Federal liquor laws. Establishes and maintains open, collaborative
relationships with employees and ensures employees do the same
within the team. Establishes guidelines so employees understand
expectations and parameters. Monitors alcohol beverage service in
compliance with local laws.Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer
satisfaction and retention. Improves service by communicating and
assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed. Manages
day-to-day operations, ensures the quality, standards and meets the
expectations of the customers on a daily basis. Displays leadership
in guest hospitality, exemplifies excellent customer service and
creates a positive atmosphere for guest relations. Empowers
employees to provide excellent customer service. Acts as the guest
service role model for the restaurants, sets a good example of
excellent customer service and creates a positive atmosphere for
guest relations. Handles guest problems and complaints. Meets with
guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage, service levels and
overall satisfaction. Ensures corrective action is taken to
continuously improve service results. Incorporates guest
satisfaction as a component of departmental meetings with a focus
on continuous improvement. Manages service delivery in outlets to
ensure excellent service from point of entry to departure (e.G.,
greeting from hostess, speed of order taking and food and beverage
delivery, fulfillment of special requests, collection of payment &
invitation to return).Managing and Conducting Human Resource
Activities Provides guidance and direction to subordinates,
including setting performance standards and monitoring performance.
Identifies the educational needs of others, develops formal
educational or training programs or classes, and teaches or
instructs others. Ensures employees are treated fairly and
equitably. Strives to improve employee retention. Ensures employees
receive on-going training to understand guest expectations.
Solicits employee feedback, utilizes an " Open door" policy and
reviews employee satisfaction results to identify and address
employee problems or concerns. Strives to improve service
performance. Ensures recognition is taking place across areas of
responsibility.Additional Responsibilities Provides information to
supervisors, co-workers, and subordinates by telephone, in written
form, e-mail, or in person. Analyzes information and evaluating
results to choose the best solution and solve problems. Assists
servers and hosts on the floor during meal periods and high demand
times. Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Assistant
Restaurant Manager. Oversees the financial aspects of the
department including purchasing and payment of invoices.MIRJThe
salary range for this position is $65,794 to $116,236 annually.
This position offers health care benefits, flexible spending
accounts, 401(k) plan, accrued paid time off (including sick leave
where applicable), life insurance, disability coverage, other life
and work wellness benefits and may include incentive compensation.
Benefits and incentive compensation may be subject to generally
applicable eligibility, waiting period, contribution, and other
requirements and conditions.Marriott International is an equal
opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.At
more than 100 award-winning properties worldwide, The Ritz-Carlton
Ladies and Gentlemen create experiences so exceptional that long
after a guest stays with us, the experience stays with them. As the
premier worldwide provider of luxury experiences, we set the
standard for rare and special luxury service the world over. We
invite you to explore The Ritz-Carlton.
Keywords: Marriott International, Inc, Aspen , Club Restaurant Manager, Executive , Aspen, Colorado
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