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Service Manager

Company: McGuire Moorman
Location: Aspen
Posted on: September 25, 2022

Job Description:

Job Title: Service ManagerReports to: General ManagerEmployment Status: Full-Time, Exempt-SalaryAt McGuire Moorman Lambert Hospitality we are on a mission to create the world's chicest hotels and restaurants. Led by visionary hotelier Liz Lambert, and powerhouse restauranteurs Larry McGuire & Tom Moorman, we believe in a seamless combination of food, service, and design. We create refined hospitality through attention to detail, storytelling, and extraordinary dining and retail experiences.MML is expanding at a steady pace. We currently manage and own the 75-room Hotel Saint Vincent in New Orleans, and we have two hotel projects in development in Aspen and in Austin that we will also own and manage. In addition to the nearly twenty restaurants, we currently operate or have under development, MML is also the F&B consultant at the Austin Proper Hotel, overseeing three restaurants, banquets, and in-room dining across the property. MML has a unique plan to own and operate each of its properties and the financial backing to only take on special projects in places we want to spend time.We are looking for a team leader who is energetic, detail-oriented, analytical, rigorous, highly organized, passionate about hospitality, and experienced. This Individual should also create a culture of diversity, inclusivity, collaboration, and teamwork. Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety.Essential Functions and Duties:The Service Manager is responsible for leading the team of hourly employees, executing a financially successful retail program, creating, and updating retail signs, and promoting positive guest experiences.What we are looking for:Creating strong bonds with the FOH and BOH teams to provide excellent food and service for the best possible guest experiencePrioritize floor management, restaurant cleanliness, and employee coachingOrdering of all packaging, paper, and dry goodsAssisting with scheduling as neededComplete daily manager duties including running the floor, managing catering orders, performing restaurant accounting tasks, and handling all guest satisfaction issues.Manage all retail inventory and toast prices, buttons, and placementRetail restocking and gift wrappingImplementation of waste controls for all paper goodsSetting and enforcing quality standards of service, as well as cleanliness, safety, and TABC complianceAssist with creating effective schedules ensuring the restaurant is well staffed during peak hoursMaintaining positive professional relationships with vendorsStrong, open communication with the internal Proper and MML Management team as well as the MML Executive Team via Avero notes, emails, and verbal communication.Performing other work-related duties as assignedWork a minimum of 50 hours/week

Required Skills/Abilities:Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Working understanding of human resource principles, practices, and procedures.Excellent time management skills with a proven ability to meet deadlines.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office SuiteBachelor's degree in a related field and/or equivalent experience.Education and Experience:Four years of progressive experience in high-volume food production or cateringAt least two years of previous experience in a well-established restaurantAn equivalent combination of relevant education and/or experience consideredAbility to work in a high-stress environmentPhysical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.PM22PI192457905

Keywords: McGuire Moorman, Aspen , Service Manager, Executive , Aspen, Colorado

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