Senior Rooms Operations Manager
Company: St. Regis Hotels & Resorts
Location: Aspen
Posted on: January 15, 2023
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Job Description:
Job Number 22204049
Job Category Rooms & Guest Services Operations
Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen,
Colorado, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY - Manages the execution of all operations in the rooms
area departments (e.g.,Front Office,
Engineering/Maintenance,Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance
with standards and procedures. Leads specific team while assisting
with meeting or exceeding property goals. - CANDIDATE PROFILE -
Education and Experience High school diploma or GED; 4 years
experience in the guest services, front desk, housekeeping, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. - CORE WORK ACTIVITIES - Leading Room Operations
Team Verifies that goals are being translated to the team as they
relate to guest tracking and productivity. Manages the execution of
all operations in the rooms area departments (e.g., Front Office,
Engineering/Maintenance, Housekeeping) and manages staff. Leads
specific team while assisting with meeting or exceeding property
goals. Creates and nurtures a property environment that emphasizes
motivation, empowerment, teamwork, continuous improvement and a
passion for providing service. Understands employee and guest
satisfaction results and developis action plans to attack needed
areas and expand on strengths. Sets clear expectations, with the
General Manager, for the team. Verifies that the team has the
capabilities to meet expectations. Leads by example demonstrating
self-confidence, energy and enthusiasm. Assists employees in
understanding guests ever-changing needs and expectations, and
exceeding them. - Managing Property Rooms Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion
including all guest satisfaction forms, comment cards and guest
letters. Takes proactive approaches when dealing with employee
concerns. Extends professionalism and courtesy to employees at all
times. Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis. Schedules the
team against guest and hours/occupied room goals. Monitors
compliance with standards and procedures. Performs hourly job
functions as needed. - Providing Exceptional Customer Service
Provides excellent customer service by being readily
available/approachable for all guests. Strives to continually
improve guest and employee satisfaction and maximize the financial
performance of the department. Takes proactive approaches when
dealing with guest concerns. Extends professionalism and courtesy
to guests at all times. Responds timely to customer service
department request. Verifies all team members meet or exceed all
hospitality requirements. - Managing Profitability Performs
required annual Quality audit with General Manager (GM) & Regional
Director (RD). Verifies that a viable key control program is in
place. Reviews financial statements, sales and activity reports,
and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and
program improvement. - Conducting Human Resources Activities
Interviews and assists in making hiring decisions. Promotes both
Guarantee of Fair Treatment and Open Door policies. Verifies that
orientations for new team members are thorough and completed in a
timely fashion. The salary range for this position is $75,653.00
-to -$133,653.00 -annually. This position offers health care
benefits, flexible spending accounts, 401(k) plan, accrued paid
time off (including sick leave where applicable), life insurance,
disability coverage, other life and work wellness benefits and may
include incentive compensation. Benefits and incentive compensation
may be subject to generally applicable eligibility, waiting period,
contribution, and other requirements and conditions. - - Marriott
International is an equal opportunity employer. -We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
The St. Regis brand first established luxury hospitality more than
110 years ago, with the opening of the St. Regis New York. From the
moment John Jacob Astor IV opened the doors of his Beaux-Arts
masterpiece on New Yorks Fifth Avenue, St. Regis has stood as a
symbol of uncompromising elegance and bespoke service. Today, with
more than 40 of the best addresses around the world, St. Regis is a
place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St.
Regis.
Keywords: St. Regis Hotels & Resorts, Aspen , Senior Rooms Operations Manager, Executive , Aspen, Colorado
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