Service Manager, Clark's Aspen
Company: McGuire Moorman
Location: Aspen
Posted on: January 20, 2023
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Job Description:
Description:
Job Title: Service Manager
Reports to: General Manager
Employment Status: Full-Time, Exempt-Salary
At McGuire Moorman Lambert Hospitality we are on a mission to
create the world's chicest hotels and restaurants. Led by visionary
hotelier Liz Lambert, and powerhouse restauranteurs Larry McGuire &
Tom Moorman, we believe in a seamless combination of food, service,
and design. We create refined hospitality through attention to
detail, storytelling, and extraordinary dining and retail
experiences.
MML is expanding at a steady pace. We currently manage and own the
75-room Hotel Saint Vincent in New Orleans, and we have two hotel
projects in development in Aspen and in Austin that we will also
own and manage. In addition to the nearly twenty restaurants, we
currently operate or have under development, MML is also the
F&B consultant at the Austin Proper Hotel, overseeing three
restaurants, banquets, and in-room dining across the property. MML
has a unique plan to own and operate each of its properties and the
financial backing to only take on special projects in places we
want to spend time.
We are looking for a team leader who is energetic, detail-oriented,
analytical, rigorous, highly organized, passionate about
hospitality, and experienced. This Individual should also create a
culture of diversity, inclusivity, collaboration, and teamwork.
Advanced interpersonal skills to help navigate complex working
relationships and a strategic mindset that allows to plan and
develop talent management, training, and safety.
Essential Functions and Duties:
The Service Manager is responsible for leading the team of hourly
employees, executing a financially successful retail program,
creating, and updating retail signs, and promoting positive guest
experiences.
What we are looking for:
Creating strong bonds with the FOH and BOH teams to provide
excellent food and service for the best possible guest
experience
Prioritize floor management, restaurant cleanliness, and employee
coaching
Ordering of all packaging, paper, and dry goods
Assisting with scheduling as needed
Complete daily manager duties including running the floor, managing
catering orders, performing restaurant accounting tasks, and
handling all guest satisfaction issues.
Manage all retail inventory and toast prices, buttons, and
placement
Retail restocking and gift wrapping
Implementation of waste controls for all paper goods
Setting and enforcing quality standards of service, as well as
cleanliness, safety, and TABC compliance
Assist with creating effective schedules ensuring the restaurant is
well staffed during peak hours
Maintaining positive professional relationships with vendors
Strong, open communication with the internal Proper and MML
Management team as well as the MML Executive Team via Avero notes,
emails, and verbal communication.
Performing other work-related duties as assigned
Work a minimum of 50 hours/week
Requirements:
Required Skills/Abilities: Excellent verbal and written
communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Working understanding of human resource principles, practices, and
procedures.
Excellent time management skills with a proven ability to meet
deadlines.
Ability to function well in a high-paced and at times stressful
environment.
Proficient with Microsoft Office Suite
Bachelor's degree in a related field and/or equivalent
experience.
Education and Experience: Four years of progressive experience in
high-volume food production or catering
At least two years of previous experience in a well-established
restaurant
An equivalent combination of relevant education and/or experience
considered
Ability to work in a high-stress environment
Physical Requirements: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the functions. While performing the duties
of this position, the employee is regularly required to talk or
hear. The employee frequently is required to use hands or fingers,
handle, or feel objects, tools, or controls. The employee is
frequently required to stand; walk; sit; reach with hands and arms;
climb or balance; stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this position include close vision, distance
vision, color vision, peripheral vision, and the ability to adjust
focus. The noise level in the work environment is usually
moderate.
MML Hospitality is an equal-opportunity employer. We do not
discriminate based on race, color, religion, national origin,
gender, age, marital status, sexual orientation, disability,
veteran status, or any other prohibited basis. It is our intention
that all qualified applicants be given equal opportunity and that
selection decisions be based on job-related factors.
PM22
PI200395659
Keywords: McGuire Moorman, Aspen , Service Manager, Clark's Aspen, Executive , Aspen, Colorado
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