Senior Events Manager
Company: W Aspen
Location: Aspen
Posted on: January 27, 2023
Job Description:
Job Number 22215317Job Category Event ManagementLocation W
Aspen, 550 South Spring Street, Aspen, Colorado, United States
Schedule Full-TimeLocated Remotely? NRelocation? YPosition Type
ManagementJob Summary
- Travel Award of $500 Marriott Gift Card. To be eligible, you
must not be currently employed by Marriott International, Inc. or
any of its subsidiaries and complete six (6) months in the new
position.Prepares all event documentation and coordinates with
Sales, property departments and customer to ensure consistent, high
level service throughout the pre-event, event and post-event phases
of property events. This position primarily handles complex events.
Ensures a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue by up-selling and
offering enhancements to create outstanding events. Supports and
acts on behalf of the Director of Event Management or Director of
Event Planning and Operations in his/her absence. Serves as the
event planner's primary contact (following turnover) on property
and is responsible for his/her experience.Candidate Profile
Education And Experience
- High school diploma or GED; 2 years experience in the event
management or related professional area. OR
- 2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; no work experience required. Core Work
ActivitiesExecuting Event Operations
- Solve problems and/or suggest alternatives to previous
arrangements if necessary.
- Leads pre-event and post-event meetings for assigned
groups.
- Identifies operational challenges associated with his/her group
and works with the property staff and customer to solve these
challenges and/or develop alternative solutions.
- Manages customer budgets to maximize revenue and meet customer
needs.
- Oversees his/her customer experiences from file turnover
through the post event phase until turnover back to sales.
- Conducts pre- and post-event meetings as required to
review/communicate group needs and feedback.
- Manages group room blocks and meeting space for assigned
groups.
- Adheres to all standards, policies, and procedures.
- Celebrates successes and publicly recognizes the contributions
of team members. Executing The Sales And Marketing Strategy
- Up-sells products and services throughout the event
process.
- Participates in customer site inspections and assists with the
sales process when necessary.
- Acts as liaison between field sales person and customer
throughout the event process (pre-event, event, post-event).
Managing Profitability
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and
audio-visual) for his/her groups.
- Reviews billing and payments with clients. Providing
Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and
service levels.
- Handles guest problems and complaints.
- Makes presence known to customer at all times during entire
event process.
- Follows up with customer post-event.
- Greets customer during the event phase and hands-off to the
Event Operations team for the execution of details.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Reviews comment cards and guest satisfaction results with
associates.
- Coordinates and communicates verbally and in writing with
customer (internal and external) regarding event details. The
salary range for this position is $58,988.00 to $102,245.00
annually. This position offers health care benefits, flexible
spending accounts, 401(k) plan, accrued paid time off (including
sick leave where applicable), life insurance, disability coverage,
other life and work wellness benefits and may include incentive
compensation. Benefits and incentive compensation may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions. Marriott International is an
equal opportunity employer.We believe in hiring a diverse workforce
and sustaining an inclusive, people-first culture.We are committed
to non-discrimination onanyprotectedbasis, such as disability and
veteran status, or any other basis covered under applicable
law.Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.Boldly coloring outside the lines of
luxury, W turns the traditional notion of the extravagant hotel on
its head. Our irreverent attitude and taste for excess redefine
revelry for the modern jet set. Our guests have a lust for a life
less ordinary that drives them to demand more, experience it all,
and hit repeat. We share our guests' passions, providing insider
access to what's new and what's next. Moderation is not in our
vocabulary and we know that lust for life demands more, not less. W
guests soak it in and live each day with a mantra:
Detox.Retox.Repeat. If you're ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we
invite you to explore a career with W Hotels. Source: Hospitality
Online
Keywords: W Aspen, Aspen , Senior Events Manager, Executive , Aspen, Colorado
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