Plato\u0027s General Manager
Company: Aspen Meadows Resort
Location: Aspen
Posted on: March 15, 2023
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Job Description:
Oversee the function of all food and beverage outlets to ensure
excellent customer service and maximize revenue and profits.
ESSENTIAL JOB FUNCTIONS
-Work with the individual outlet managers concerning food and
beverage quality, service, cleanliness, merchandizing and
promotions.
-Interview, select, train, supervise, counsel and discipline
restaurant staff for the efficient operation of the outlet.
Organize and conduct pre-shift and departmental meetings
communicating pertinent information to the staff, such as house
count and menu changes. Schedule and direct staff in their work
assignments.
-Interact positively with customers promoting hotel facilities and
services. Resolve problems to the satisfaction of involved parties.
Organize special events in the restaurant such as receptions.
Maintain communication with all departments to ensure customer
service needs are met. Develop, implement, and change menu items on
an as-needed basis.
-Move throughout facilities and kitchen areas to visually monitor
and take action to ensure food quality and service standards are
met. Verify temperatures, judge appearance and taste of products
and check preparation methods to determine quality. Give guidance
toward improvement and make necessary adjustments for
consistency.
-Maintain profitability of outlet to support overall hotel
operation. Control payroll and equipment costs (minimizing loss and
misuse). Ensure par stock levels are maintained by calculating
inventory, ordering and retrieving supplies and stocking shelves by
stooping, bending, lifting heavy articles and reaching overhead.
Evaluate cost effectiveness of all aspects of operation. Develop
and implement cost saving and profit enhancing measures. Review,
prepare and update forecasts as needed.
-Utilize prescribed cash handling procedures to accurately charge
customers, create forecast and revenue reports and write
correspondence.
-Assist managers in training and development of staff in order to
provide most positive customer service and employee well being.
Oversee divisional matters as they relate to federal, state and
local employment and civil rights laws.
-Responsible for In-Room-Dining administration.
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the manager based upon the
particular requirements of the hotel:
Monitor outlet activity and trouble shoot as needed.
-Computer proficiency in order to prepare budgets, forecasts,
etc.
-Assist Chef with tastings, plate presentations, etc.
Attend outside as well as internal promotions, meetings, or
training to remain current with food and beverage knowledge.
EDUCATION/EXPERIENCE
High school or equivalent education required. Bachelor's Degree
preferred. Minimum of three years food and beverage service
background and with at least one-year restaurant management
required.
REQUIREMENTS
-Must be able to speak, read, write and understand the primary
language(s) used in the workplace.
-Must be able to read and write to facilitate the communication
process.
-Requires good communication skills, both verbal and written.
-Must possess basic computational ability.
-Must possess basic computer skills.
-Knowledge of computer accounting programs, math skills as well as
budgetary analysis capabilities required.
-Most tasks are performed in a team environment with the employee
acting as a team leader. There is minimal direct supervision.
-Considerable skill in complex mathematical calculations.
Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact, and
diplomacy to diffuse anger, collect accurate information, and
resolve conflicts.
PHYSICAL DEMANDS
-Most work tasks are performed indoors. Temperature generally is
moderate and controlled by hotel environmental systems; however,
must be able to work in extreme temperatures like freezers (-10--F)
and kitchens (+110--F), possibly for one hour or more.
-Must be able to sit at a desk for up to 5 hours per day. Walking
and standing are required the rest of the working day. Length of
time of these tasks may vary from day to day and task to task.
-Ability to distinguish product quality, taste, texture and
presentation and observe preparation.
-Must be able to exert well-paced ability to maneuver between
functions occurring simultaneously.
-Must be able to exert well-paced ability to reach different
outlets and other departments of the hotel on a timely basis.
-Must be able to lift up to 15 lbs. occasionally.
-May be required to lift trays of food or food items weighing up to
30 lbs.
-Must be able to push and pull carts and equipment weighing up to
250 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
visual acuity.
-Hearing, smelling, tasting, and visual ability to observe and
distinguish product quality and detect signs of emergency
situations.
-Vision occurs continuously with the most common visual functions
being those of near and color vision and depth perception.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and subordinates.
-Requires manual dexterity to use and operate all necessary
equipment.
Must have finger dexterity to be able to operate office equipment
such as computers, printers, 10-key adding machine, multi-line
touch tone phone, filing cabinets, FAX machines, photocopiers,
dolly and other office equipment as needed.
WORK ENVIRONMENT
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-Must be able to work effectively in a stressful environment,
communicate with others, effectively deal with customers and accept
constructive criticism from supervisors.
Must be able to change activity frequently and cope with
interruptions
Oversee the function of all food and beverage outlets to ensure
excellent customer service and maximize revenue and profits.
Salamander Hotels & Resorts is an equal opportunity employer. All
aspects of employment including the decision to hire, promote,
discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate on the
basis of race, color, religion, marital status, age, national
origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender
identity or expression, veteran status, or any other status
protected under federal, state, or local law. Salamander is a
drug-free workplace and participant in E-Verify.
Keywords: Aspen Meadows Resort, Aspen , Plato\u0027s General Manager, Executive , Aspen, Colorado
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