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Director of Hospitality Applications - Information Technology

Company: The Doyle Group
Location: Aspen
Posted on: May 9, 2019

Job Description:

Director of Hospitality Applications Position Summary Our clientrsquos strategic growth plans include the expansion of their hotel operations through acquisition, expanded management contracts, andor continued owned development. To assist in that growth plan, they are looking for a Director of Hospitality Applications to lead the innovation and implementation of hospitality IT strategy and applications in a manner consistent with their brand promise. The Director of Hospitality Applications must be passionate about service, the guest experience, and technology, and be laser focused on Providing vision and leadership for developing and implementing information technology initiatives across all Hospitality departments and locations, specifically Application initiatives. Directing the planning and implementation of enterprise Hotel IT Applications in support of business operations to improve cost effectiveness, service quality, and business development Creating and maintaining strategic partnerships with all levels of senior management Driving best practice business change through effective governance, standards, assurance, tools and expertise Essential Duties Responsibilities Strategy Planning Lead the innovation of the hotel guest and employee experience utilizing best of breed hotel technology Drive the strategy to position clienrsquots hotel technology platforms to scale for expansion Lead and participate in the strategic and operational governance processes of the Hospitality organization Guide IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the hospitality organization Identify opportunities for cost-effective investment of financial resources in Hospitality IT systems and resources, including staffing, sourcing, purchasing, and vendor management Assess and communicate risks associated with Hotel IT systems and make recommendations to mitigate risk appropriately Build business cases, ROI, cost justifications and other analysis to sell hotel technology projects internally Acquisition Deployment Facilitate consultation with stakeholders to define business and systems requirements for new and existing technology implementations and maintenance Lead the Hotel IT Governance Process, in the approval, prioritization, and control of projects and the project portfolio as they relate to the selection, acquisition, development, and installation of hospitality information systems. Lead the Hotel IT capital planning process. Own the review of software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale and reduce organizational risk Help drive adoption of new hospitality applications through evangelization, training, consensus building and on-going support Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems Operational Management Ensure delivery of Hotel IT services through oversight of service level agreements with end users, monitoring of Hotel IT application performance, and continuous improvement Implement Hotel technology systems to help drive top line revenue, ADR, occupancy, and net operating income Implement, streamline, and coordinate processes with the Parent Company IT service provider (includes storage, compute, networking, security, and other infrastructure services). Ensure Hotel IT systems and operations adhere to applicable laws and regulations, including PCI Oversee a team of application managers, support manager, and support specialists. Strategically grow the team as expansion warrants. Recruit, screen, hire, train, counsel, and performance manage staff as needed Manage strategic relationships between internal IT resources and external entities, including vendors, partner organizations and other business units Help develop and improve the Hotel IT teamrsquos project management, policies, functions, processes, procedures and responsibilities through leading by example, consultancy, training and intervention Maintain positive and constructive relationships with Parent Company and Hotel department managers and staff Develop, track, and control the Hospitality information technology annual operating and capital budgets as needed Qualifications Education Bachelorrsquos degree in a technical field, such as Information Systems or Computer Science required Degree in Hotel Management preferred, but not required Experience 10+ years' experience in Information Technology roles showing diverse experience within IT 5+ years managingleading others 3+ years in a director role Experience in Hotel IT roles strongly preferred Experience leading the innovation of the guest experience in a hospitality business strongly preferred Successful experience executing integrations projects and application maintenance, including products such as Central Reservation Systems, Property Management Systems, Points of Sale, and other third party vendors Experience preferred with Springer Miller Host, Oracle Opera, Agilysys InfoGenesis, and Alice for Hospitality. Background with Microsoft Server and Desktop applications, VMWare, Active Directory Strong interpersonal, communication (writtenverbal), teamwork and consensus building skills Self-motivated, detail-oriented and passionate about hospitality and outdoor recreation

Keywords: The Doyle Group, Aspen , Director of Hospitality Applications - Information Technology, Executive , Aspen, Colorado

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