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Destination Manager

Company: Cuvee
Location: Aspen
Posted on: November 30, 2019

Job Description:

Aspen Destination Manager Responsibilities Cuvee is a Luxury Travel & Lifestyle brand with an international collection of exclusively owned and managed residences. If you're passionate about building and delivering personalized curated luxury experiences, building close relationships with our guests and developing a local network of brand ambassadors, this is the ideal job for you! This role requires a delicate balance between highly personalized service, persuasive salesmanship and networking with the ability to make quick connections and build long-lasting relationships. The Cuvee business includes destination revenue, experience revenue, guest satisfaction, guest rebooking and property management. This position requires a self-motivated, resourceful, high energy and enthusiastic manager with a dynamic personality who thrives in an entrepreneurial-style environment; where the pace is fast and urgent. Reporting to the VP, Destination Operations, the DM is responsible for the following: - Assist in expanding the Cuvee portfolio by identifying qualified properties through building a close relationship with like-minded owners who share Cuvee's standards- Maintain Cuv--e properties through regular inspections, housekeeping and property services while creating and documenting a scheduled maintenance program (basic property management)- Identify high-impact Cuv--e curated experiences, working with local service providers on pack-again and pricing- Achieve 3 experiences per visit- Achieve quarterly revenue, guest satisfaction, guest rebooking and other related performance targets determined by the Senior Director of Operations at the start of each quarter- Develop and maintain relationships with local influencers such as brokers, travel agents and property managers to generate rental referrals and revenue- DM must submit a weekly work plan every Monday morning to identify objectives for the week and accomplishments on objectives submitted the previous week- DM will be measured against performance on scorecards completed for each visit and must maintain acceptable scores (80+) on each visit and maintain guest satisfaction levels of 4.92 on a scale of 5. Must achieve a 96% collection rate, with 60% collected onsite with the guest Qualifications

  • Bachelor's Degree in Hospitality Management, Business Administration or applicable to position
  • 3+ years of guest management experience, preferably in the high-end hospitality sector
  • Experience in the Real Estate industry is a plus
  • Exceptional organizational skills
  • Impeccable and responsive interpersonal and communication skills including verbal and written
  • Successful track record in exceeding guest satisfaction and sales quotas
  • Solid insight into the luxury lifestyle and psyche of our target market(s)
  • Strong proficiency in MS Office
  • Experience with SalesForce considered to be an asset
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Keywords: Cuvee, Aspen , Destination Manager, Executive , Aspen, Colorado

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