Front Office and Rehab Services Coordinator

Company: Aspen Valley Hospital
Location: Aspen
Posted on: May 13, 2022

Job Description:

Company Overview: Embrace the adventure of a career at Aspen Valley Hospital. Aspen Valley Hospital is a twenty-five-bed community hospital that represents the best of two worlds - the warmth and friendliness of a small town and the technical expertise of a major medical center. Our award-winning hospital, nestled in the heart of Aspen, CO, includes a team of more than 500 people dedicated to making a difference for our patients, families, and community. Nationally we are recognized for providing some of the most exceptional patient care of any hospital across the country.AVH supports vaccinations as the evidence-based and most effective means for our community and country to put COVID-19 behind us and to avoid unnecessary hospitalizations and deaths. In order to better care for our community, as of 10/31/21, AVH requires COVID-19 Vaccination for all Staff.This Position Offers:Highly competitive pay, comprehensive benefits package (including generous PTO, health insurance within your first 30 days, retirement), being part of a very cohesive & supportive team, and four of North America's top ski resorts at your doorstep.Job Overview: Serves as front office coordinator and technician for physical, occupational, and speech therapy services. The front office and technician roles are shared within the department between two individuals. Provides clerical support for the department and its satellite facilities. Schedules physical, occupational, and speech therapy appointments for all patients/clients. Registers and verifies insurance coverage within computer system. Communicates with team to relay information from calls and messages. Has ability to communicate and coordinate in a knowledgeable and courteous manner with others. Practices exceptional customer service, data entry, assists in maintaining supplies and equipment, cleaning department, transportation of patients by standing assist or wheelchair, assembling crutches and ice grips, restocking linen, and set up continuous passive motion machine.Primary Scope of Responsibilities:

• Registrations, scheduling patients, and answering phone.
• Plan of Care compliance by monitoring excel sheet and updating daily.
• Processes inventory requisitions as supplies are needed and manages the pyxis supply system.
• Assists therapist as needed with patient care including: patient positioning, splint and brace assistance, crutch training and patient transport.
• Maintains discharged patient charts, computer and paper logs on a daily basis.
• Uses critical analysis for problem solving.
• Answers telephone calls and call lights promptly and courteously responds to requests and messages in a timely manner. Upholds core values.
• Greets patients/families by introducing self and maintaining eye contact. Obtains an interpreter as needed.
• Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy.
• Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security.
• Follows hospital compliance plan and policies, including the Code of Conduct.
• Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.)
• Performs related clerical duties such as filing, making charts, photocopying, running errands, entering charges, faxing, and obtaining medical information when requested from therapists or other offices.
• Answers telephone calls, responds to routine inquiries and relays other calls and messages in a timely manner. Responds to patients' requests and notifies appropriate personnel of the requests.
• Maintains a good working relationship within the department and other departments.
• Keeping gym area clean and return equipment to proper locations.
• Stock clean linens and maintain cleanliness of treatment rooms.
• Cleaning of equipment as needed including cardio machines, weights, balls, mats, hydrocollators, etc.
• Facilitates efficient work flow of the clinic by effective communication, anticipating staffing and patient needs, and collaborating with colleagues to meet the operational needs of the department.
• Maintains a clean work environment at all times.
• Demonstrates responsibility and accountability for own professional decision making and professional growth.
• Participates and contributes to departmental meetings and activities.Population Specific Criteria
  • Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges.
  • Able to state his/her duties during a code pink drill.Minimum Qualifications & Requirements:
    • Medical terminology knowledge preferred
    • Exceptional customer services skills are critical
    • Proficient in typing and Microsoft Office software required
    • Experience in a healthcare office setting preferred
    • Bi-Lingual in Spanish highly desiredBenefits & Compensation: Hire-in rates of pay are based upon the relevance of years of experience, education and certifications. Our talent acquisition team will help you understand how your direct experience will be considered.Pay range for new hires: $22.00 - $28.51/hrOur comprehensive benefits package includes generous paid time off, health insurance within your first 30 days, and retirement, which can be viewed here.

Keywords: Aspen Valley Hospital, Aspen , Front Office and Rehab Services Coordinator, Healthcare , Aspen, Colorado