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PBX Operator & Medical Records Processing Technician

Company: Aspen Valley Hospital
Location: Aspen
Posted on: October 27, 2018

Job Description:

Primary Back-up for hospital PBX (switchboard)--routes calls to appropriate party, announces appropriate overhead pages to staff. Initiates telephone referrals to the appropriate person or department. Makes announcements as outlined in the Emergency Response / Fire / Disaster plans for Aspen Valley Hospital.
Collects daily discharges and performs HIM operational record processes to facilitate timely readiness for coding, to include assembly/analysis (assignment of deficiencies), final analysis (clearing of deficiencies), loose material filing, transcription download and report distribution, MPI consolidation or information processing, in keeping with Best Practice HIM protocols. RM&P Specialist is responsible for workflow efficiency and complying with industry standards of chart management, content and authentication. Proficiency in the operation of standard office equipment including computers, knowledge of software, reader printers, copiers, fax machines, telephones and pagers is required. Prepares and scans records as assigned. Manages electronic medical record with accuracy and timeliness.
ESSENTIAL FUNCTIONS 50% I ESSENTIAL JOB DUTIES Displays courtesy and efficiency in promptly answering and routing telephone calls Responds to emergency response situations promptly and efficiently to ensure all communication procedures are executed as required Triages calls requesting connection to patient care units to minimize intrusion on clinical units Announces overhead pages in clear and concise manner, striving to limit such pages when able Assists with medical record department functions such as assembly and scanning Coordinates one or more patient visit type to include assembly, scanning, MRQA, analysis, final analysis, archive filing, transcription download, MPI consolidation, and data quality Performs said duties with accuracy and within defined time requirements Ensures productivity and quality standards are maintained daily to provide for timely access to medical records Maintains knowledge of all information systems; Meditech, Galactica, ActiveFax, OBIX, Radiologic, etc. II SERVICE EXCELLENCE/CUSTOMER SERVICE Demonstrates purposeful service excellence through exceeding patient and coworker expectations. Represents the department/hospital as a dedicated, courteous, and responsive employee III COMPLIANCE WITH RULES, REGULATIONS AND POLICIES Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy. Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. Follows Hospital compliance plan and policies, including the Code of Conduct. Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) IV UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONS Answers all incoming external and internal calls in friendly and courteous tone Understands and executes all emergency response plans for communications Picks up, assembles, and scans discharged medical records; performs release of information duties Greets physicians, staff, and public as medical record department representative Coordinates the paper deficiency process for physicians and providers Validates daily discharge census against scanned charts Performs MRQA of scanned charts, within 1 business day Sunday-Thursday discharges and 3 business days Friday-Saturday discharges, to make charts available in GVII in a timely manner Performs EHR analysis of scanned charts, within 5 days of discharge date, to make incomplete charts available to physicians/providers in a timely manner Monitors physician completion of incomplete charts, clears deficiencies timely; and assures replacement scanning is up to date Performs other assigned specific duties such as transcription download, data quality audits, NMI, Birth Certificate log, filing, reconcile Master Patient Index, Logging paper encounters for permanent destruction Performs and logs release of information requests V PROFESSIONALISM Demonstrates responsibility and accountability for own professional decision making and professional growth. Able to state his/her duties during a code pink drill. Participates and contributes to departmental meetings and activities. POPULATION SPECIFIC CRITERIA No Rating Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges. Able to state his/her duties during a code pink drill. VII CORE VALUES 50% Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients' expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient's safety above all else. Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values KNOWLEDGE, SKILLS & ABILITIES


  • High School Graduate or GED equivalent preferred
    • None required
    • RHIT certification, preferred

      • Ability to concentrate and show attention to detail
      • Relatively high degree of analytical abilities
      • Strong interpersonal skills required
      • Ability to work independently
      • Multi-tasking skills required
      • Ability to use computer and programs LANGUAGE SKILLS

        • Ability to read and communicate effectively in English
        • Spanish preferred WORKING CONDITIONS

          • Normal patient care environment with little exposure to excessive noise, dust and temperature
          • May be exposed to communicable diseases through normal or careless performance of responsibilities
          • May be exposed to mechanical dangers associated with mechanical devices
          • May be exposed to stressful situations

            Keywords: Aspen Valley Hospital, Aspen , PBX Operator & Medical Records Processing Technician, Healthcare , Aspen, Colorado

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