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Concierge

Company: The Little Nell
Location: Aspen
Posted on: January 10, 2020

Job Description:

The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to apr-- -s ski, this hotel is, guests have said, "the Aspen of Aspen." Essential Functions of the Concierge Job ---Fill all reasonable guest requests or requirements ---Anticipate guest service needs ---Discretion will be used at all times concerning guest activities and special requests ---Coordinate guest requests for hotel transportation with drivers during each work shift to ensure the smooth arrival and departure of hotel guests and keep constant communication with drivers ---Contact future guests in advance of arrival for transportation needs and special requests, to include dinner reservations, cultural events, activities, and spa/beauty appointments ---Develop relationships with restaurants, shops, clubs, barber and beauty salons, car rental agencies, florists, health clubs, recreational vendors, ticket outlets, etc. to help facilitate all guest requests ---Is aware at all times of the scheduled activities in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports and leisure activities; establishes close contacts with appropriate people in all of these areas ---Recommends hotel restaurant, bar and other services and is aware of hours of operation and assists guests in securing reservations ---Receives messages, packages, faxes, ect. for in-house and arriving guests and arranges for appropriate delivery ---Properly handles guest mail, telefaxes, fax, flowers etc. and arranges for appropriate deliveries or storage according to procedures, and posting charges to guest room as required ---Arrange sale of stamps, mailing of letter and packages, process Federal Express and UPS for guests, as well as handle fax transactions, copying, rental of business equipment ---Facilitate requests for luggage handling and shipping of same, posting charges to guests room account as required ---Assist guests with lost baggage claims and provide guest amenities as needed ---Coordinate guest ski delivery with ski concierge ---Arrange pick-up and delivery of guest laundry and valet with the laundry department ---Expedite guest housekeeping and maintenance requests to appropriate departments and follow up with guest to confirm satisfaction ---Follow up with guests after check-in to reiterate guest services available and to review -prearranged itineraries ---Know about all daily hotel functions, location and times for appropriate guest direction ---Keep guest services department well informed of any guest or employee service problems that arise ---Ensures guest amenities are complete and operable, e.g., backgammon games, overnight kits, strollers, children's games. ---Reports deficiencies to management Additional Job Duties ---Make manager aware of guest's comments and complaints ---Report to work in a neatly groomed and acceptable manner, as outlined in the employee handbook ---Report to shift on time ---Comply with all policies and procedures for the Concierge Department, The Little Nell, and Aspen Skiing Company ---Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management ---Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand Education, Experience, Skills ---Excellent spoken English, Bi-Lingual helpful ---Good knowledge of Aspen and the surrounding areas --- College degree preferred --- Previous hospitality, guest service and/or concierge experience helpful --- High level of computer skills --- Able to think clearly and remain calm under pressure --- Able to prioritize and follow up on guest requests Physical Requirements of the position include ---Must be able to stand entire shift ---Able to lift heavy objects (25 - 50 pounds) ---Typing and computer skills

Keywords: The Little Nell, Aspen , Concierge, Hospitality & Tourism , Aspen, Colorado

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