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Bell Person, Back Server, Concierge

Company: Hotel Jerome
Location: Aspen
Posted on: March 14, 2020

Job Description:

The Crown Jewel of Aspen is hiring:- Bell PersonSummaryThis position's overall responsibility is to provide guests with a positive first and last impression when they arrive and depart the resort by greeting them, assisting with luggage, arranging/providing transportation, escorting guests to rooms, and accommodating guests requests as they arise.Essential FunctionsMaintain knowledge of:--- Scheduled daily activities;--- Daily arrivals/departures, house count, special events, VIPs, features and services of the hotel;--- Hours of operation of each outlet;--- Parking facilities, layout, and procedures.--- Ensure guests are greeted and assisted curbside within 60 seconds of arriving--- Assists guests with luggage automatically and escorted or directed to reception area--- Guests are introduced by name to the reception--- Opens doors and assist guests and visitors into and out of their vehicles.--- Communicate parking procedures to guests/visitors.--- Provide luggage tags for stored luggage.--- Document location of vehicles parked in parking facility.--- Park guest vehicles.--- Ensure security of vehicles and their keys.--- Remain at assigned post while not parking vehicles.--- Ensure all driveways are kept clear and vehicles are not parked or left standing in illegal spaces.--- Hold vehicles at hotel entrance in accordance to departmental policy and procedures.--- Answer departmental telephone within three rings, using proper greeting and telephone etiquette.--- Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.--- Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.--- Handle guest complaints ensuring guest satisfaction.- Back Server (May start)- Concierge- Facilities Purchaser and Coordinator- Front Desk Agent- Pastry Cook- Sous Chef Banquets (Seasonal, June to September)Full Time Benefits Include: Health insurance, Paid time off, discounted RFTA pass, Employee Housing, Auberge Discounts.recblid 0gz7kco3p4275bxog3givsv7wbk26a

Keywords: Hotel Jerome, Aspen , Bell Person, Back Server, Concierge, Hospitality & Tourism , Aspen, Colorado

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