Retail Boutique Supervisor - The Little Nell

Company: The Little Nell
Location: Aspen
Posted on: February 15, 2021

Job Description:

Company DescriptionThe city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to apr--s ski, this hotel is, guests have said, "the Aspen of Aspen."Job DescriptionSummary The Retail Supervisor assists the Retail Manager in the operation of a retail store. As a team, the manager and supervisor are responsible for promoting excellent teamwork and customer service while managing the retail process and budget. The Retail Supervisor has primary responsibility for store presentation and is responsible for all aspects of the retail store operation on days, shifts or times when the manager is not present.Essential Job Functions* Maintains a fun, safe, energetic retail experience for our guests* Coaches product knowledge to the retail staff to ensure all guests receive the proper information on the items for sale* Responsible for maintaining a perfectly merchandised store at all time* Responsible for re-ordering retail product from the warehouse, obtaining product from other Rental Retail stores as needed and finding and obtaining substitute product as necessary* Responsible for merchandising, displaying, fronting and restocking of the retail and/or rental space* Carries out opening and closing duties of the retail store* Helps the retail manager with daily operations and with striving to meet stated objectives in sales, profitability and expense management* Must be proficient with all levels of the retail computer system* Listens to customer complaints, examines returned merchandise and resolves problems to restore and promote excellent customer service and public relations* Sells product with genuine concern for the customer's needs and wants* Enforces loss prevention policies and procedures* Provides a positive, safe and productive work environment for store employees* Creates, or assists manager in creating employee work schedules* Performs, or assists manager in performing safety training and documentation* Supervises and coordinates activities of retail store employees, including but not limited to assigning duties, overseeing job performance, scheduling work breaks, etc.* Trains and coaches employees in store policies, department procedures and job duties* Assists manager with payroll timekeeping, ensuring timely and accurate pay for all employees* Assists manager in interviewing and hiring new employees, employee performance appraisals, and employee discipline and documentation* Prepares store for end-of-season retail inventories and assists with actual scanning/counting during inventory* Manage the store sales team to ensure customers are being helped in a timely fashion* Inspire and encourage employees to ensure high level of morale* Assist customers and troubleshoot customer service issues when necessaryCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:* Customer Service - Manages difficult or emotional customer situations; Solicits customer feedback to improve service; Responds to requests for service and assistance.* Interpersonal - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.* Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.* Leadership - Inspires and motivates others to perform well; Inspires respect and trust; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.* Managing People - Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.Qualifications* 2 years of experience of working in a retail operation required* Experience in recreation or winter sports industry preferred\* Excellent customer service skills* Ability to maintain a customer-focused environment* Basic math and Excel skills* Able to work collaboratively as part of a team* Willing to work a flexible schedule of days, evenings, weekends, and holidays. Able to stand for an 8-hour + shift* Familiarity with Resort Technology Partners (RTP), Counterpoint and/or Kronos software a plus* Supervisory experience preferred* High School diploma or equivalent required* College degree preferred* Knowledge of Spanish or Portuguese preferredAdditional InformationSupervision given and received Given: Exercises general supervision over Retail Staff. Assigns a variety of routine tasks, sets general expectations of results expected within company's policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Received: Works under general supervision of *title of reporting manager*. Receives continuing or individual assignments according to supervisor's directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.Work Environment and physical demands * Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required* Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces* Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistanceThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen Skiing Company is an equal opportunity employer.

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