Retail Boutique Supervisor - The Little Nell
Company: The Little Nell
Location: Aspen
Posted on: February 15, 2021
|
|
Job Description:
Company DescriptionThe city of Aspen at our front door, Aspen
Mountain at our back door. And in between, a gathering place for
the free-spirited. We're proud of our 5 Stars and 5 Diamonds --
hospitality is our passion. From our kitchens to our cellars, with
their 20,000 bottles of wine, from the Concierges in our lobby to
the Concierges on our mountains, and from family adventure to
apr--s ski, this hotel is, guests have said, "the Aspen of
Aspen."Job DescriptionSummary The Retail Supervisor assists the
Retail Manager in the operation of a retail store. As a team, the
manager and supervisor are responsible for promoting excellent
teamwork and customer service while managing the retail process and
budget. The Retail Supervisor has primary responsibility for store
presentation and is responsible for all aspects of the retail store
operation on days, shifts or times when the manager is not
present.Essential Job Functions* Maintains a fun, safe, energetic
retail experience for our guests* Coaches product knowledge to the
retail staff to ensure all guests receive the proper information on
the items for sale* Responsible for maintaining a perfectly
merchandised store at all time* Responsible for re-ordering retail
product from the warehouse, obtaining product from other Rental
Retail stores as needed and finding and obtaining substitute
product as necessary* Responsible for merchandising, displaying,
fronting and restocking of the retail and/or rental space* Carries
out opening and closing duties of the retail store* Helps the
retail manager with daily operations and with striving to meet
stated objectives in sales, profitability and expense management*
Must be proficient with all levels of the retail computer system*
Listens to customer complaints, examines returned merchandise and
resolves problems to restore and promote excellent customer service
and public relations* Sells product with genuine concern for the
customer's needs and wants* Enforces loss prevention policies and
procedures* Provides a positive, safe and productive work
environment for store employees* Creates, or assists manager in
creating employee work schedules* Performs, or assists manager in
performing safety training and documentation* Supervises and
coordinates activities of retail store employees, including but not
limited to assigning duties, overseeing job performance, scheduling
work breaks, etc.* Trains and coaches employees in store policies,
department procedures and job duties* Assists manager with payroll
timekeeping, ensuring timely and accurate pay for all employees*
Assists manager in interviewing and hiring new employees, employee
performance appraisals, and employee discipline and documentation*
Prepares store for end-of-season retail inventories and assists
with actual scanning/counting during inventory* Manage the store
sales team to ensure customers are being helped in a timely
fashion* Inspire and encourage employees to ensure high level of
morale* Assist customers and troubleshoot customer service issues
when necessaryCompetenciesTo perform the job successfully, an
individual should demonstrate the following competencies:* Customer
Service - Manages difficult or emotional customer situations;
Solicits customer feedback to improve service; Responds to requests
for service and assistance.* Interpersonal - Focuses on solving
conflict, not blaming; Listens to others without interrupting;
Keeps emotions under control; Remains open to others' ideas and
tries new things.* Oral Communication - Speaks clearly and
persuasively in positive or negative situations; Listens and gets
clarification; responds well to questions.* Leadership - Inspires
and motivates others to perform well; Inspires respect and trust;
Provides vision and inspiration to peers and subordinates; Gives
appropriate recognition to others; Displays passion and optimism;
Mobilizes others to fulfill the vision.* Managing People - Takes
responsibility for subordinates' activities; Makes self-available
to staff; Provides regular performance feedback; Develops
subordinates' skills and encourages growth; Solicits and applies
customer feedback (internal and external); Fosters quality focus in
others; Improves processes, products and services.Qualifications* 2
years of experience of working in a retail operation required*
Experience in recreation or winter sports industry preferred\*
Excellent customer service skills* Ability to maintain a
customer-focused environment* Basic math and Excel skills* Able to
work collaboratively as part of a team* Willing to work a flexible
schedule of days, evenings, weekends, and holidays. Able to stand
for an 8-hour + shift* Familiarity with Resort Technology Partners
(RTP), Counterpoint and/or Kronos software a plus* Supervisory
experience preferred* High School diploma or equivalent required*
College degree preferred* Knowledge of Spanish or Portuguese
preferredAdditional InformationSupervision given and received
Given: Exercises general supervision over Retail Staff. Assigns a
variety of routine tasks, sets general expectations of results
expected within company's policies and procedures. Responsibilities
include but are not limited to, interviewing, hiring, planning,
assigning, and directing work; appraising performance; rewarding
and disciplining employees; addressing complaints and resolving
problems.Received: Works under general supervision of *title of
reporting manager*. Receives continuing or individual assignments
according to supervisor's directions and may perform routine tasks.
Expectations of the quality, quantity and deadlines are clearly
set. Instructions, advice and assistance available as needed. Work
is reviewed on demand or during scheduled check-ins.Work
Environment and physical demands * Ability to stand, walk or be on
your feet for extended periods of time. Kneeling and bending may be
required* Regularly work indoors with no adverse conditions. Some
positions require exposure to outdoor elements or a combination of
both indoors and outdoors and may be required to walk on slippery
and uneven surfaces* Must be able to occasionally lift, push or
pull up to 50 lbs. individually or with assistanceThe physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.This job description is designed to indicate the general
nature and level of work. It is not designed to contain or be
interpreted as a comprehensive list of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Duties and responsibilities may change at any time
with or without notice.Aspen Skiing Company is an equal opportunity
employer.
Keywords: The Little Nell, Aspen , Retail Boutique Supervisor - The Little Nell, Hospitality & Tourism , Aspen, Colorado
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Hospitality & Tourism JobsSpa Massage Therapist - On Call - $8.98/hour - FREE Meal + Parking - Gaylord Hotels - (21006272) Description: Live Fully at Marriott International 1 Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world (more...) Company: Marriott International Location: Arvada Posted on: 02/25/2021 Delivery Driver - No Experience Needed - Start Delivering Today Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: New Castle Posted on: 02/25/2021 Bartender Description: BartenderKnow what it's like to be in the stadium on game day Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep (more...) Company: Buffalo Wild Wings Location: Arvada Posted on: 02/25/2021 Cook - Pioneers Medical Center - Food Description: Job DescriptionOverview Aramark NYSE: ARMK proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations (more...) Company: aramark Location: Meeker Posted on: 02/25/2021 Cook 4 - Winter Seasonal - Full Time Description: Who We Are:Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees (more...) Company: Steamboat Location: Craig Posted on: 02/25/2021 Buyer For Retail Store Description: We are a fast-growing retailer here in Grand Junction seeking a candidate for a full-time Buyer position. The position is 40 hours per week, Company: VEYA Location: Grand Junction Posted on: 02/25/2021 Cook 1 Description: Job DescriptionTake your culinary adventures to the next level at Aspen Snowmass. All part-time and full-time employees get a full ski pass along with other great perks The budgeted pay for this position (more...) Company: Aspen Skiing Company Location: Aspen Posted on: 02/25/2021 Restaurant Delivery Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...) Company: DoorDash Location: New Castle Posted on: 02/25/2021 Restaurant Delivery Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: New Castle Posted on: 02/25/2021 Customer Service/Sales Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn (more...) Company: The Home Depot Location: Arvada Posted on: 02/25/2021 |