Concierge- The Little Nell
Company: The Little Nell
Location: Aspen
Posted on: February 21, 2021
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Job Description:
Company DescriptionThe city of Aspen at our front door, Aspen
Mountain at our back door. And in between, a gathering place for
the free-spirited. We're proud of our 5 Stars and 5 Diamonds --
hospitality is our passion. From our kitchens to our cellars, with
their 20,000 bottles of wine, from the Concierges in our lobby to
the Concierges on our mountains, and from family adventure to
apr--s ski, this hotel is, guests have said, "the Aspen of
Aspen."Job DescriptionSummary The Concierge Department acts as the
primary contact between the guest and the hotel for any and all
matters that the guest wishes. The Concierge is responsible for
ensuring that all matters that guest wishes. The Concierge is
responsible for ensuring that all members of the concierge team
deliver consistent superior guest service.Essential Job Functions*
Conduct oneself in a friendly, courteous and professional manner in
meeting guests' needs.* Listen attentively and fulfill activity,
dining and entertainment requests for guests. In conversing with
guests, anticipate needs and offer additional assistance where
possible. Use discretion as appropriate.* Have a thorough and up to
date knowledge of all activities, events, dining and entertainment
options in the area.* Use Alice to manage guest bookings and create
itineraries as follows:* Communicate with guest to determine need.*
Communicate with Vendor to secure the booking* Communicate
Itinerary and Confirmed bookings back to guest.* Follow up with
guest before/on arrival* Change and Update as needed.* Be aware of
all in house hotel functions* Keep literature on hand of all local
recreational areas for guests.* Other Activities - For Example:
Hiking, Biking, Jeep Tours, Fly Fishing, Hot Air Ballooning, Ski
Tickets/Rentals, Snow Shoe and Snowmobile Tours, Movies, Theater,
Shows, Concerts, Art Exhibitions, Golf* Receive and print e-mails
and faxes for guests.* Mail/Shipping - Mail letters, provide
stamps, assist guests with FedEx shipping forms, rules and
information.* Amenity Requests - Internal and External such as
Flowers, Food and Beverage Amenities, Gift Baskets, etc. Ensure
items are ordered/delivered as needed.* Dining Reservations - Be
familiar with menus, opening/closing times of restaurants in the
area. Actively recommend and encourage dining at internal outlets.*
Airline Items - Print boarding passes, confirm flights, and make
changes as well as assist with lost luggage tracking and
retrieval.* Spa and Beauty Bookings - assist with The Little Nell
Health Center and in-town salons, and other Spa offerings, etc.*
Transportation - book valet or outsource vendor according to
established guidelines.* Work with all local outlets, offices and
vendors, developing a good working relationship to enable smooth,
efficient and accurate bookings for guests.* Assist with ordering
and maintaining supplies as well as attending to the orderliness
and neatness at the desk and bell closet.* Become a Colorado Notary
and maintain license (US citizenship)* Become a Les Clef d'Or
member when it is time to apply.* Communicate with the following
departments using radio, telephone, Hotsos, email or in-person as
required:* Engineering (for guest room issues and requests)*
Housekeeping (for items such as guest service times/requests, needs
and room related requests)* Laundry (for dry cleaning and laundry
pick up, special requests etc)* Front Desk (for items such as guest
billing, wake up calls, late check out and early arrival requests,
private transportation billing)* Bell (for items such as guest room
deliveries, guest check out requests, luggage assistance/storage,
shipping and receiving inquiries)* Ski Concierge - ski delivery,
ticket/lesson requests* Adventure Concierge - Book and Coordinate
bookings for fly-fishing and jeep tours.* Transportation/Valet -
Communicate changes and updates, new items etc.* Events Team - Read
and follow group resumes. Assist group delegates in the same manner
as a hotel guest as needed.* MOD - Bring MOD guest
issues/complaints in a quick and timely mannerAdditional Job
Duties* Make manager aware of guest's comments and complaints in a
timely manner.* Report to work in a neatly groomed and acceptable
manner, as outlined in the employee handbook.* Report to shift on
time and depart shift on time unless approved for overtime.* Comply
with all policies and procedures for the Concierge Department, The
Little Nell and Aspen Skiing Company.* Is familiar with hotel fire
and safety procedures. Assist in emergency and security procedures
as directed by management.* Complete tasks and projects delegated
by your manager and assist other departments as business volumes
and staff levels demand.Pay Rate: $18/hourQualifications* Concierge
experience preferred* Experience in hospitality and/or customer
service; Interest in Les Clefs d'Or Membership* Excellent spoken
English, Bi-Lingual helpfulAdditional InformationSupervision given
and received Given: This position has no supervisory
responsibilities.Received: Works under direct supervision of Head
Concierge. Tasks are assigned according to specific procedures, and
work is checked frequently. Instruction, advice and assistance are
readily available.Work Environment and physical demands * Ability
to stand, walk or be on your feet for extended periods of time.
Kneeling and bending may be required* Regularly work indoors with
no adverse conditions. Some positions require exposure to outdoor
elements or a combination of both indoors and outdoors and may be
required to walk on slippery and uneven surfaces* Must be able to
occasionally lift, push or pull up to 50 lbs. individually or with
assistanceThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.This job description is designed to indicate
the general nature and level of work. It is not designed to contain
or be interpreted as a comprehensive list of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Duties and responsibilities may change at any time
with or without notice.Aspen Skiing Company is an equal opportunity
employer.
Keywords: The Little Nell, Aspen , Concierge- The Little Nell, Hospitality & Tourism , Aspen, Colorado
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