Housekeeping Supervisor
Company: Aspen Meadows Resort
Location: Aspen
Posted on: June 17, 2022
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Job Description:
The Housekeeping Supervisor is responsible for administering and
coordinating housekeeping functions in assigned sections, as well
as assuming all Housekeeping Manager functions in his/her
absence.
Education & Experience
-High School diploma or equivalent required.
-Two to three years of progressive experience in a hotel or related
field preferred.
-College course work in related field helpful.
-Previous supervisory responsibility preferred.
Physical Requirements
-Flexible and long hours sometimes required.
-Medium work - Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
-Ability to stand during entire shift.
General Requirements
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
meet deadlines.
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Salamander Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Salamander Hotels & Resorts Standards and regulations
to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Perform other duties as requested by management.
-Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
-Ensure that employees are at all times attentive, friendly,
helpful and courteous to all guests, managers and fellow
employees.
-Inspect Room Attendant's work performance within assigned section
on a daily basis to ensure the standards and productivity levels
are being met and maintained.
-In the absence of the Housekeeping Manager or Assistant
Housekeeping Manager, inspect all V.I.P. rooms and report their
availability to the Front Office, according to hotel standards.
-Oversee the closing of the floors at the end of the day, ensuring
the Room Attendants' carts are clean and restocked.
-Ensure records of daily assignments are completed, signed off and
turned into the Housekeeping Office on time.
-Maintain key control.
-Handle items for "Lost and Found" according to the standards.
-Monitor cleanliness and orderliness of Room Attendants' carts,
linen closets, control closets, stairways and landings.
-Oversee the daily assignment of duties, ensuring Room Attendants
and House Attendants carry a work assignment.
-Carry an active pager/radio to maintain contact with the Front
Office and/or Engineering throughout the shift.
-Report on progress of all out-of-order rooms under the
Housekeeping Department's supervision to the Guest Services
Manager, according to standards.
-Initiate work orders for repairs and maintenance and forward to
Engineering. Follow through on each work order until completed.
-Assist with training of Housekeeping staff.
-Ensure completion of cleaning projects on a biannual basis.
-Ensure overall guest satisfaction.
Salamander Hotels & Resorts is an equal opportunity employer. All
aspects of employment including the decision to hire, promote,
discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate on the
basis of race, color, religion, marital status, age, national
origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender
identity or expression, veteran status, or any other status
protected under federal, state, or local law. Salamander is a
drug-free workplace and participant in E-Verify
Keywords: Aspen Meadows Resort, Aspen , Housekeeping Supervisor, Hospitality & Tourism , Aspen, Colorado
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