-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.
-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Salamander Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Salamander Hotels & Resorts Standards and regulations
to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
-Perform other duties as requested by management.
-Obtain all necessary information when taking room reservations and
follow the rate-quoting scenario.
-Monitor all VIP and special guest requests.
-Review Front Office log and Trace File daily.
-Fully comprehend and operate all relevant aspects of the Front
Desk computer system.
-Ensure logging and delivery of all messages, packages, and mail in
a timely and professional manner.
-Be aware of all rates, packages, and promotions currently underway
as listed in the Red Book.
-Be familiar with all in-house groups.
-Be aware of all closed out and restricted dates.
-Follow and enforce all Salamander International hotel credit
-Be able to complete and ensure that a proper bucket check, room
rate verification report, and housekeeping report have been
accurately done and filed.
-Maintain proper operation of the P.B.X. console and ensure that
all standards are met, if applicable.
-Establish and maintain good communications and teamwork with
fellow employees and other departments within the hotel.
-Assist the G.S.M. in ensuring that employees are following and
maintaining standards (i.e., answering phones, callbacks to guests,
guest request log).
-Have knowledge of and assist in all emergency procedures as
-Oversee and ensure that all guests are checked in/out in a
friendly, efficient and courteous manner.
-Be able to perform, complete and ensure that all tasks and duties
on the shift checklist are completed in a timely and efficient
-Responsible for issued house bank.
-Be able to perform all duties of Guest Services Agent.
-Run room status reports in a timely manner and relay necessary
information to affected departments and individuals.
-Monitor key control to maintain hotel security.
-Ensure the maximization of room revenue through Rooms
-Answer all guest inquiries in a timely and professional
-Be involved in departmental meeting, planning and execution.
-Help maintain productivity levels at or above budgeted
-Assist in training and cross training of new hires and current
employees on a regular basis.