Guest Services Supervisor
Company: Aspen Meadows Resort
Location: Aspen
Posted on: June 17, 2022
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Job Description:
The Guest Services Supervisor is responsible for assisting the
Guest Services Manager while providing attentive, courteous, and
efficient service to all guests, prior to arrival and throughout
their stay, while maximizing room revenue and occupancy.
Education & Experience
-High School diploma or equivalent required.
-At least 2 to 3 years of progressive experience in a hotel or a
related field required.
-College course work in related field helpful.
-Previous supervisory responsibility preferred.
-Must have a valid driver's license for the applicable state.
Physical Requirements
-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.
General Requirements
-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
meet deadlines.
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Salamander Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Salamander Hotels & Resorts Standards and regulations
to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Perform other duties as requested by management.
Fundamental Requirements
-Obtain all necessary information when taking room reservations and
follow the rate-quoting scenario.
-Monitor all VIP and special guest requests.
-Review Front Office log and Trace File daily.
-Fully comprehend and operate all relevant aspects of the Front
Desk computer system.
-Ensure logging and delivery of all messages, packages, and mail in
a timely and professional manner.
-Be aware of all rates, packages, and promotions currently underway
as listed in the Red Book.
-Be familiar with all in-house groups.
-Be aware of all closed out and restricted dates.
-Follow and enforce all Salamander International hotel credit
policies.
-Be able to complete and ensure that a proper bucket check, room
rate verification report, and housekeeping report have been
accurately done and filed.
-Maintain proper operation of the P.B.X. console and ensure that
all standards are met, if applicable.
-Establish and maintain good communications and teamwork with
fellow employees and other departments within the hotel.
-Assist the G.S.M. in ensuring that employees are following and
maintaining standards (i.e., answering phones, callbacks to guests,
guest request log).
-Have knowledge of and assist in all emergency procedures as
required.
-Oversee and ensure that all guests are checked in/out in a
friendly, efficient and courteous manner.
-Be able to perform, complete and ensure that all tasks and duties
on the shift checklist are completed in a timely and efficient
manner.
-Responsible for issued house bank.
-Be able to perform all duties of Guest Services Agent.
-Run room status reports in a timely manner and relay necessary
information to affected departments and individuals.
-Monitor key control to maintain hotel security.
-Ensure the maximization of room revenue through Rooms
Merchandising.
-Answer all guest inquiries in a timely and professional
nature.
-Be involved in departmental meeting, planning and execution.
-Help maintain productivity levels at or above budgeted
standards.
-Assist in training and cross training of new hires and current
employees on a regular basis.
$25/hour
Keywords: Aspen Meadows Resort, Aspen , Guest Services Supervisor, Hospitality & Tourism , Aspen, Colorado
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