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Store Manager

Company: Canada Goose Inc.
Location: Aspen
Posted on: September 22, 2022

Job Description:

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description

Position Overview:

The Store Manager will be responsible for all functions of a Canada Goose retail location, including the quantitative and qualitative Key Performance Indicators (KPI's) of the store. They will lead the store management team directly and be accountable for the store's performance in the following areas- Financial Performance, People Management & Engagement, Customer Experience and Operational Excellence. They will ensure that the Aspen location achieves it's financial targets and maintains an experience that allows customers to continuously conquer the outdoors. Finally, they will lead and mentor their team to ensure they maintain Canada Goose's expectations of quality and authenticity.

What you will do in this role:

Store Financial Performance:

  • Achieve or exceed sales targets including both the top and bottom line results
  • Analyze performance metrics on an ongoing basis and leverage this information to maximize revenue and optimize costs for Canada Goose
  • Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
    Customer Experience:
    • Ensure an outstanding customer experience and drive our Net Promoter Score (NPS)
    • Elevate the customer experience and drive respective location's Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
    • Resolve customer issues by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
      People Management & Engagement:
      • Train and educate the store team on Standard Operating Procedures and the potential impact on the business
      • Motivate Brand Ambassadors to create brand loyalty and inspire a positive store environment while driving employee engagement
      • Coach and mentor team members to improve performance while developing future leaders and identifying external talent
        Operational Excellence:
        • Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-ins, turnover, and flow
        • Maintain loss prevention procedures that minimize unnecessary loss and increase security at store locations
        • Manage payroll budgets to maximize productivity and enhance customer experience measured by Sales per hour (SPH)
        • Perform store opening and closing procedures in alignment with company standards
        • Regularly review Canada Goose's communication tools to ensure applicable messages are shared with the team and acted on in a timely manner

          What we are looking for from you:
          • Minimum 3- 5 years of store management experience
          • Previous experience working with affluent and luxury in a high volume traffic location
          • Experience in maintaining operational excellence in retail stores (shrink management, inventory management, etc.)
          • Experience with opening new stores
          • Knowledge of store profit and loss (P&L), payroll and expense management
          • Strong leadership skills with the ability to recruit and retain talent at both Management and Associate level
          • Strong grasp of presenting to groups and managing product knowledge (PK) sessions
          • Solid understanding of retail math/ metrics and using analytics in a business environment
          • Operations expert with the ability to drive performance through internal KPI's
          • High attention to detail
          • Ability to stand for long periods of time and flexible to work retail hours including standard, peak, weekends and holiday
          • Strong time management and organizational skills with the ability to multi-task in a fast-paced environment
          • Strong negotiation skills combined with an adaptable approach to selling
          • Ability to establish and maintain strong relationships with internal and external partners
          • Strong employee development skills with the ability to leverage impactful performance management plans
          • Excellent communication and interpersonal skills
          • Self-motivated, able to work independently and as part of a team
          • Consistently exhibits Canada Goose's Values while taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
          • Advanced skills in Microsoft Office, specifically Word and Excel
          • Bonus points for proficiency in another language

            Salary Range:
            • $90000- 110000 / year USD


              Additional Information

              All your information will be kept confidential according to EEO guidelines.

Keywords: Canada Goose Inc., Aspen , Store Manager, Hospitality & Tourism , Aspen, Colorado

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