Assistant Store Manager, Operations

Company: Canada Goose Inc.
Location: Aspen
Posted on: September 25, 2022

Job Description:

Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. Job Description Job Purpose: The Assistant Store Manager, Operations is responsible for operational efficiency and quality of experience in the store. They will work closely to support the Store Manager in all store performance areas - Store Financial Performance, People Management & Engagement, Customer Experience and Operational Excellence. They will ensure that the Aspen location achieves its financial targets and Key Performance Indicators (KPI's) while creating an experience that allows customers to continuously conquer the outdoors. Finally, they will lead and mentor their teammates and ensure they maintain Canada Goose's expectations of quality and authenticity and excel in all areas. What you will do in this role: Store Financial Performance: Achieve or exceed sales targets including both the top and bottom line results Operational Excellence: Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-ins, turnover, and flow
Maintain loss prevention procedures that minimize unnecessary loss and increase security
Ensure overall accuracy and efficiency in inventory and cash store operating procedures measured by shrink
Perform payroll and scheduling to maximize productivity and enhance customer experience measured by Sales per hour (SPH)
Effectively manage in store operation systems (Point of sale, Workday, etc.)
Perform store opening and closing procedures in alignment with company standards
Regularly review company's email and other communication tools to ensure applicable messages are shared with the team and acted on in a timely manner Customer Experience: Ensure an outstanding customer experience through operational efficiency including stock room management, cash wrap experience and following sales floor best practices
Drive our Net Promoter Score (NPS) and other selling and service metrics People Management & Engagement: Train teammates on standard operating procedures (SOPs) and ensure they have the proper understanding of SOP's potential impact on the business
Motivate and inspire teammates to create brand loyalty and inspire a positive store environment
Coach and mentor teammates to improve performance and develop future leaders while identifying external talent for Canada Goose's retail business
Ensure an outstanding employee experience and drive employee engagement What's in it for you: Competitive wages, industry leading benefits including 401k with company match, paid time off, product discount and other additional perks
The chance to be part of an innovative team and a workplace founded on authenticity, passion and relentlessness
Internal Learning and Development department to support career progression for everyone
The opportunity to collaborate with teammates around the globe
Growth opportunities with a leading luxury apparel brand that values sustainability What we're looking for from you: 3-5 years of retail management experience, bonus points for previous experience working with luxury brands in high volume traffic locations
Payroll and expense management experience
Proven track record of maintaining operational excellence in retail stores
Strong analytical skills with a solid understanding of retail math/metrics
Operations expert with the ability to drive performance
Flexible and able to work standard retail hours including peak season, evenings, weekends and holidays
Excellent time management and organizational skills with the ability to multi-task in a fast-paced environment
Consistently exhibits Canada Goose's Values- taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
Advanced skills in Microsoft Office, specifically Word and Excel
Bonus points for proficiency in another language Salary Range: $75000 - 85000 / year USD Additional Information All your information will be kept confidential according to EEO guidelines.

Keywords: Canada Goose Inc., Aspen , Assistant Store Manager, Operations, Hospitality & Tourism , Aspen, Colorado