Retail Team Lead

Company: Canada Goose Inc.
Location: Aspen
Posted on: November 18, 2022

Job Description:

Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. Job Description Position Overview: The Retail Team Lead will partner with the Store Management Team and assist in the execution of plans and strategies for their store location. They will support all store functions including: people management & engagement, customer experience and operational efficiency while ensuring excellence in all areas and maintaining Canada Goose's expectations of quality and authenticity at our Aspen location! With extensive people management skills and a flare for world class customer service, you will continuously strive to exceed our customers' expectations. What you will do in this role: Achieve or exceed sales targets including both the top and bottom line results
Support in training on standard operating procedures, while ensuring team members have a proper understanding of product and brand history
Coach and mentor team members to improve performance and develop key selling and operational skills that enhance customer experience
Identify external talent for Canada Goose's retail business and support in onboarding new team members
Drive Employee Engagement through performance recognition and development
Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, units per transaction etc.
Resolve customer issues and NPS detractors in a timely manner by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
Comply with store operating procedures to minimize store shrink
Assist with payroll and scheduling
Perform store opening and closing procedures in alignment with company standards
Regularly review company's email and other communication tools to ensure applicable messages are shared with the team
Provide market expertise in relation to client needs and develop strategies to maximize product performance What we are looking for from you: Minimum 3 years of retail management experience
Proven experience working in high volume traffic locations with affluent and luxury brands
Basic knowledge of inventory, scheduling and payroll management
Strong analytical skills with a solid understanding of retail math and metrics
High attention to detail
Strategically agile in order to drive strong sales results
Ability to stand for long periods of time and flexible to work retail hours including evenings, weekends and holidays
Strong time management and organizational skills with the ability to multi-task in a fast-paced environment
Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
Advanced skills in Microsoft Office; specifically, Word and Excel
Bonus points for proficiency in another language Salary Range: $25-28 / hour USD Additional Information All your information will be kept confidential according to EEO guidelines.

Keywords: Canada Goose Inc., Aspen , Retail Team Lead, Hospitality & Tourism , Aspen, Colorado