Assistant Manager, Operations - South Galena Aspen
Company: lululemon
Location: Aspen
Posted on: March 15, 2023
Job Description:
Description & Requirements
Who We Are
lululemon is an innovative performance apparel company for yoga,
running, training, and other athletic pursuits. Setting the bar in
technical fabrics and functional design, we create transformational
products and experiences that support people in moving, growing,
connecting, and being well. We owe our success to our innovative
product, emphasis on stores, commitment to our people, and the
incredible connections we make in every community we're in. As a
company, we focus on creating positive change to build a healthier,
thriving future. In particular, that includes creating an
equitable, inclusive and growth-focused environment for our
people.
Job Summary
The Assistant Manager, Operations role is an essential part of the
store leadership team and is responsible for making sure our retail
business runs smoothly and successfully. Assistant Managers,
Operations manage business enablers (including financial, profit
and loss [P&L], budget, expenses, and cash) and ensure
inventory, supplies, vendor relationships, technology, and
facilities are maintained and maximized. They are responsible for
writing the store's weekly schedule and accomplishing
people-related administrative activities (including completing
payroll and other documentation). Assistant Managers, Operations
also execute company-driven operations-focused projects and
initiatives at the store level.
Core Responsibilities of the Job
Operations, Product, and Strategy
- Implement the Store Manager's Operations vision for the store
and cascade to team members.
- Plan and prepare weekly team member schedule according to labor
requirements, availability, and budget considerations.
- Move dynamically on the retail floor to assess and fulfill the
needs of the business, team, and guests.
- Review, monitor, and partner with Store Manager to manage the
budget and other business data and metrics (e.g., P&L
statement, expenses) and inform planning processes (e.g., quarterly
business review and sales planning).
- Provide retail floor leadership to team members, including
planning retail floor coverage and making decisions to maintain
efficiency and effectiveness of retail floor operations.
- Support sell-through management by ensuring accuracy of
inventory counts and coordinating labor hours to efficiently
receive product deliveries.
- Execute company-level operations-focused directives, projects,
and initiatives (e.g., from the SSC).
- Understand and adhere to people safety policies and procedures
to maintain a safe work environment.
- Perform work in accordance with applicable policies,
procedures, and laws or regulations. Leadership and People
- Create and foster a respectful and inclusive team environment
by welcoming and celebrating differences to ensure a supportive,
productive, and fun experience for all team members.
- Perform administrative actions to support team members,
including completing payroll, approving vacation and time off
requests, approving shift swaps, and other documentation according
to policies and procedures.
- Inform people managers of projected team growth needs to
support the building of a strong and diverse team based on
operational trends and results.
- Establish supportive and productive relationships with all team
members, focusing on personal and professional development. Guest
Experience and Community
- Facilitate a seamless end-to-end guest experience by monitoring
the incorporation of omnichannel programs (e.g., in-store guest
transactions, buy online pickup in store, phone sales, and ship
from store).
- Collaborate with team members to ensure an optimal guest
experience that values guests' time and supports store
operations.
- Resolve guest feedback and address issues, including guest
escalations and urgent requests, helping to "make it right" for
guests. Budget Responsibility
- Accountable for delegated aspects of controllable budget and
labor hours People Management
- Leadership role indirectly responsible for subset of store
employees as delegated by Store Manager What We Look For
- Inclusion & Diversity: Creates/supports an inclusive
environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Adaptability/Agility: Navigates uncertainty and ambiguity and
can change priorities in a fast-paced environment; recovers quickly
from setbacks
- Leadership: Is able and desires to lead and inspire others;
motivates, empowers, develops, and directs people as they work
- Collaboration and Teamwork: Works productively with and
supports others to achieve common goals; seeks connections,
partnerships, and diverse perspectives
- Decision Making/Problem Solving: Identifies opportunities for
improvement; evaluates alternatives and makes effective, timely
decisions
- Strategic Thinking: Considers the lasting implications of
decisions; sets a plan and makes decisions aligned with company
strategy, vision, and values
- Business Acumen: Is able to quickly understand and address
business information (e.g., profit and loss statements, budgets and
sales forecasts, retail strategy and approaches)
- Interactive Communication: Conveys information effectively and
understands information shared while interacting with others Job
Requirements
Eligibility
- Must be legally authorized to work in the country in which the
store is located
- Must have the ability to travel to assigned store with reliable
transportation methods Schedule/Availability
- Work occurs on a variable schedule which could include early
mornings, mornings, afternoons, evenings, late nights or overnights
as well as weekends and holidays Experience
- 1 year experience managing business operations and
administration, including experience with scheduling and management
of designated labor hours and managing projects or processes Job
Assets (i.e., nice to have; not required)
- Education: High school diploma, GED, or equivalent
- Education: Bachelor's degree or equivalent
- Experience: 1 year retail or sales specific management
experience Work Context (e.g., environment, interactions, physical)
- Work occurs in an environment with bright lights and loud
music
- Work is accomplished as part of a team and also
independently
- Work may involve managing conflict or mediating problems
between others or deescalating guest issues
- Work involves reaching out to meet and build relationships with
strangers/new people, and to strengthen existing community
partnerships
- Work is sometimes conducted on a computer or other technical
devices, including to meet with others virtually
- Work involves moving through a store for most of a shift to
help guests and accomplish work, but can also involve sitting for
extended periods of time (i.e., more than 1 hour)
- Work may occasionally involve moving boxes weighing up to 30
lbs (13.6 kg) Compensation & Benefits Package
Our assistant manager, operations base pay ranges from $26 -
$35.53/hour with a target bonus of an additional 25%, bringing our
total target compensation range between $32.50 - $44.41/hour,
depending on location and level of experience. Our
pay-for-performance bonus philosophy supports our employees by
recognizing exceptional individual and team performance.
At lululemon, our care and investment in our employees does not
stop at compensation. Investing in our people is a top priority. We
believe that when life works, work works. With extended health and
mental health plans, paid time off, savings plans, generous
employee discounts, fitness & yoga classes, parenthood top up and
more, our benefits support our values and recognize our teams for
their performance and dedication. Additionally, our personal and
professional development programs include people networks,
parenthood support programs, mentorships, and leadership series
programming to help employees grow their career.
Note: Availability of the benefits and perks may be subject to your
location & employment type and may have certain eligibility
requirements. The Company reserves the right to alter these
benefits and perks in whole or in part at any time without advance
notice.
Keywords: lululemon, Aspen , Assistant Manager, Operations - South Galena Aspen, Hospitality & Tourism , Aspen, Colorado
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