Lead Retail Customer Service Associate - $1000 Signing Bonus!
Company: Fed Ex Office
Location: Aspen
Posted on: September 12, 2023
Job Description:
$1000 Sign On Bonus*Sign-On bonus does not apply to current or
former team members of FedEx Office or any other FedEx Operating
company.POSITION SUMMARY:--The Lead Consultant is knowledgeable in
all areas of the Stores business, including print, signs &
graphics, and shipping, and consistently delivers a positive
customer experience to all customers.-- The Lead Consultants-- time
will be spent taking customer orders; coordinating store
activities; providing pricing information; recommending the
appropriate FedEx Office products and services; producing complex
orders;-- operating equipment that requires advanced operational
knowledge and expertise; managing, monitoring and facilitating all
production processes. The Lead Consultant performs their duties
utilizing consultative skills to anticipate needs, suggest
alternatives and provide solutions to colleagues and customers.
With leadership direction, the Lead Consultant may provide
direction to the Consultant and solve escalated customer
issues.GENERAL DUTIES AND RESPONSIBILITIES:(This is a
representative list of the general duties the position may be asked
to perform, and is not intended to be all-inclusive)--
- Demonstrates consultative behaviors to ensure friendly, polite,
expert service is delivered to all customers
- Manages production flow to ensure all production orders are
done right and on time
- Takes customer orders, giving pricing information, performs
consultative selling to customers, and recommends FedEx Office
products and services tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and
running black and white or color production on full service orders,
including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same
time
- Responsible for ensuring quality during and after production
process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned
shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial
transactions and makes change
- Completes required financial paperwork and may assist with
financial reporting including daily sales, close-outs and bank
deposits
- Follows instructions of supervisors and assists other team
members in performing store functions
- Follows FedEx Office standard operating procedures as well as
adhering to legal, HR, safety and security policies and
procedures
- Secondary responsibility for coordination of all shipping
related services and activities, to include:
- Provides customer service by determining appropriate shipping
methods, informing customers of company products, services, routes,
and rates
- Ensures quality customer service is given to customers by
providing packaging services, as well as offering information about
company products and services
- Offers assistance to customers by suggesting appropriate
shipping methods. Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping
items in insulation, inserting items into shipping containers,
weighing packages, and affixing labels to parcels
- All other duties as needed or requiredMINIMUM QUALIFICATIONS
AND REQUIREMENTS:--
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment
qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring
criteria for the position and transfer requirements as outlined in
the Team Member HandbookESSENTIAL FUNCTIONS:--
- Ability to stand during entire shift, excluding meal and rest
periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and
knees
- Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal
supervision
- Ability, on a consistent basis, to report regularly to work and
maintain established business hours in order to support the FedEx
Office business; regular attendance and/or reporting could include
regular attendance at a physical location and/or maintaining
established business hours depending on the scope and nature of the
position--Additional InformationColorado, Nevada, New York,
California, Rhode Island and Washington Residents Only -
Compensation: Hourly: $16.60 - $21.00. The estimate displayed
represents the typical salary range or starting rate of candidates
hired in Colorado and/or Nevada and/or New York and/or Washington
and/or California and/or Rhode Island. Factors that may be used to
determine your actual salary may include your specific skills, your
work location, how many years of experience you have, and
comparison to other employees already in this role. This
information is provided to applicants in accordance to the Colorado
Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the
New York City Pay Transparency Law, Washington Equal Pay and
Opportunity Act and the California Equal Pay Act and the Rhode
Island Pay Equity Act.--Quality Driven Management strives to
deliver market-leading customer experience, business excellence,
and financial return through a Quality-oriented culture and
day-to-day application of Quality science.
- Suggests areas for improvement in internal processes along with
possible solutions.
- Works with management to reduce company costs/wastes, and to
optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily
activities.
- Supports FedEx Office Quality initiatives.--Employee Benefits:
Comprehensive and competitive benefits eligibility including
Medical, Dental, Vision, EAP. 401K Disability, Life Insurance,
ESPP, Sick Time, Holiday Pay, Vacation Pay--FedEx Office is an
equal opportunity employer and prohibits discrimination and
harassment against any employee or applicant --on the basis of
race, color, religion, national origin, citizenship, genetic
information, age (except for bona fide occupational
qualifications), sex, pregnancy (including childbirth or a related
medical condition), disability, sexual orientation, gender
identity, gender expression, marital status, military leave or
service, status as a disabled veteran or other covered veteran
status, participation in EEO protected activity, any other status
protected by federal, state, or local law, or association with a
person on the basis of one or more of the foregoing. Americas
Military Veterans and individuals with disabilities are strongly
encouraged to apply.FedEx Office will provide reasonable
accommodations to qualified individuals with disabilities,
including throughout the application and hiring process, if
requested. Applicants who require reasonable accommodations in the
application or hiring process should email .FedEx Office will
consider for employment all qualified applicants, including those
with criminal histories, in a manner consistent with the
requirements of applicable state and local laws, including the San
Francisco Fair Chance Ordinance, the City of Los Angeles Fair
Chance Initiative for Hiring Ordinance, and the New York City Fair
Chance Act. The existence of a criminal record is not an automatic
or absolute bar to employment and a candidates criminal record will
be considered individually based on factors such as the
relationship between the job sought and the criminal offense, the
timing of the offense, the nature of the offense, and any other
relevant information. If you are applying in Philadelphia, PA, you
can to learn about Philadelphia's fair chance hiring law.For more
information, .--Required qualifications:
- Legally authorized to work in the United StatesPreferred
qualifications:
Keywords: Fed Ex Office, Aspen , Lead Retail Customer Service Associate - $1000 Signing Bonus!, Hospitality & Tourism , Aspen, Colorado
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