Team Leader - Average hourly wage of $27/hour - Ski Pass - 401K
Company: Ski Butlers
Posted on: September 19, 2023
Service - Simple - Purposeful - Curious - Give
Ski Butlers is the global leader in ski and snowboard rental
delivery, servicing 50+ resorts in North America and Europe.
Headquartered in Park City, UT, Ski Butlers was born in 2004 to
take the hassle out of renting equipment and to bring our shared
love for the mountains to customers, partners, and team members.
The mountains, the skiing, the passion-it is who we are. It makes
up our identity. We love getting to share that passion with you and
helping you explore the mountains.
Ski Butlers prioritizes, above all else, offering exceptional
service through a culture of fun, accountability, and teamwork.
That team, passion and culture connect everyone in the company from
our CEO to a first-year ski technician. In addition to living our
five core values of 1) Service, 2) Simple, 3) Purposeful, 4)
Curious and 5) Give, our culture is also about being a part of
something bigger. Whether it is helping Ski Butlers achieve our net
zero climate initiatives, building lifelong friendships, or making
a customer's vacation memorable, a job at Ski Butlers will be the
best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra
Our Culture: We believe in people pursuing their passions in the
mountains. That's why our team members work a schedule that allows
them to ski / ride any day they want. While working in small teams
of passionate skiers / riders, each shop facilitates tons of fun in
and outside of work as a team, all while earning more money than
working in a typical ski shop. Culture is King at Ski Butlers,
which is why we work hard to create a positive and hard working
environment for our team members, allowing them to get their work
done quickly and efficiently, which translates to more time spent
on the mountains.
As a Team Leader, you will be responsible for the overall
operations and customer service standards during each shift you
work. You are also responsible for setting up the next shift for
success. You will manage a team of Ski Technicians each shift
ranging from 4-15 techs on at a time. The start date for team
leaders is 11/20 and no prior experience is required.
The Shifts: Full-time team leaders are required to work 5 shifts
and 40 hours per week AM shift 6:15am-1:15pm / PM shift
1:15pm-9:15pm Our schedule allows you to get out skiing/riding any
day you want to!
Compensation: Full-time team leaders have a base wage of $21 per
hour plus weekly tip outs based on the combined credit card tips of
the Ski Technicians. For the 22/23 season, average wage including
credit card tips (excluding cash tips pocketed) was between $27 -
$33 per hour. Team leaders will receive a ski pass on their start
date. 401K benefit and match for ALL staff members over 21 years
Primary Responsibilities: Pre and post shift team meetings,
ensuring each Ski Technician understands expectations and
responsibilities for that shift. Real time feedback and coaching,
both positive and constructive, to ensure we are hitting our Key
Customer Requirements. Plan delivery routes, support calls and
pickups for the current and following shift. Schedule work
assignments for the following shift. Respond to customer phone
calls, text messages, emails and voicemails in a timely manner.
Secondary Responsibilities: Administrative work. Performance
reviews with Ski Technicians. Sizing guests in the proper equipment
for orders as they come into our system. Ensuring brand standards
are being met daily i.e.: uniforms, vans, equipment, shop
cleanliness, etc. Associated topics: cleaner, electrician, facility
operations, locker room associate, mascot, mechanic, officer,
plumber, staff, turf
Keywords: Ski Butlers, Aspen , Team Leader - Average hourly wage of $27/hour - Ski Pass - 401K, Hospitality & Tourism , Aspen, Colorado
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