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Guest Service Representative (Front Desk Agent)

Company: Marriott
Location: Aspen
Posted on: October 31, 2018

Job Description:

**Job Number** 180026TQ **Job Category** Rooms and Guest Services Operations **Location** The St. Regis Aspen Resort, Aspen, Colorado VIEW ON MAP **Brand** St. Regis Hotels & Resorts **Schedule** Full-time **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York?s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis. **Job Summary** **Welcome to our family** As a world-class leader in the travel industry, there?s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. **The impact you?ll make** No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. **What you?ll do** + Organize, confirm and process guest check-ins/ check-outs and adapt for any changes + Secure payment, verifying and adjusting billing as needed + Provide guests with room and hotel information, directions, amenities and local interests + Run daily reports, reviewing to see what needs to be communicated to the next shift?s staff + Complete cashier and closing reports, counting the bank at the end of each shift securely + Accept and record wake-up calls, delivering to the right department + Communicate any emergency, lost item or theft to proper security staff and/or authorities + Keep contingency lists in case of emergency and communicate any necessary messages **Perks you deserve** We?ll support you in and out of the workplace by offering: + Team-spirited coworkers + Encouraging leadership + Support to live a life of wellbeing and happiness + Opportunities to serve and give back to the community + Discounts on hotel rooms, gift shop items, food and beverage + Recognition programs **What we?re looking for** + A warm, people-oriented demeanor + A team-first attitude + A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **You?re welcomed here** Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you?re important to us. You?ll make an impact in your role, and for that, you?ll be appreciated and valued. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

Keywords: Marriott, Aspen , Guest Service Representative (Front Desk Agent), Hospitality & Tourism , Aspen, Colorado

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