Hostess - Lynn Britt Cabin Snowmass - Winter 2018-19
Company: Aspen Skiing Company, L.L.C.
Posted on: January 29, 2019
Position Summary & Objective Greet and welcome guests, coordinates seating plan to ensure all guests are seated timely. Service Standards* Eye contact should be made at a distance of no less than 10 feet from every guest.* A genuine smile should be offered at a distance of no less than 5 feet from every guest.* Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.* Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.* Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs. Essential Functions of the Job* Ensure that all guests are greeted timely, and leave happy* Communicate with guests regarding wait times, ensuring that everyone feels accommodated and listened to.* Manage the seating chart to ensure tables are allocated fairly between servers* Assist restaurant employees with clearing and resetting tables as needed* Ensure bar area tables are clean and condiments are stocked. Clean and refill as needed.* Knowledgeable of restaurant drinks menu and food items and other products offered.* Assist with restaurant side work as needed to prepare for service.* Must display basic knowledge of food preparation techniques and food allergies* Answer phone calls to communicate wait times, reservations, collect payment and be able to answer basic resort questions for guests.* Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming* Able to assist as a restaurant server, food runner or busser if needed* Snow removal as required by specific restaurant, which may include moving deck furniture Additional Job Duties* Ensure that your Manager is aware of guest comments and concerns.* Report to shift on time.* Treat others as you would expect to be treated. Be courteous to guests and co-workers.* Comply with all policies and procedures for the Mountain Dining Division, ASC Hospitality Division, and Aspen Skiing Company.* Be familiar with hotel fire and safety procedures. Assist in the event of an emergency and/or security event as directed by management.* Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand. Working Conditions and Physical Requirements* Indoors v Outdoors - Indoors 80% of the time, Outdoors 20% of the time.* Standing v Sitting - Standing 100% of the time* Work Environment - Working as part of a team; Working holidays. Overtime may be required due to business need* Physical Requirements - Ability to push/pull & carry items up to 50lbs, Ability to ski/ride at an intermediate level for ski in/ski out facilities Some restaurants require servers to chop firewood as part of opening/closing duties* Constant reaching, handling, feeling, talking, hearing and seeing (near, far, depth perception, color vision, and field of vision). Occasional climbing, balancing, stooping, kneeling, crouching, tasting, smelling. Dealing with noise of restaurant and related equipment Education, License/Certifications & Skills* High school graduate.* Competent with computer programs such as Microsoft Office* Ability to multi task and prioritize Language Skills* Excellent written and spoken English. Experience* Prior restaurant experience is preferred* Experience with restaurant management programs - Open Table or similar.* Must be 18 years of age due to State law Grooming* All employees must maintain a neat, clean and well-groomed appearance per Aspen Skiing Company Hospitality standards. This job description does not contain an exhaustive or comprehensive listing of activities, duties or responsibilities that are required of this position.
Keywords: Aspen Skiing Company, L.L.C., Aspen , Hostess - Lynn Britt Cabin Snowmass - Winter 2018-19, Hospitality & Tourism , Aspen, Colorado
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