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Guest Services Manager - Limelight Aspen

Company: Aspen Skiing Company, L.L.C.
Location: Aspen
Posted on: April 10, 2019

Job Description:

POSITION SUMMARYThe Guest Service Manager will oversee operations of the Drivers, Front Desk, Adventure Concierge and Ski Concierge (Winter). The Guest Service Manager is responsible for guest service, parking, and transportation at the hotel.ESSENTIAL FUNCTIONS OF THE JOB* Assist with the recruiting and interview process of front line employees.* Ensure that employees are trained in accordance with Limelight standards and guidelines, testing for accuracy and understanding at each step of the training process.* Schedule employees in accordance with business levels and budgetary guidelines.* Ensure that all hotel guests' needs are identified and resolved as required.* Ensure that the guest experience from airport/arrival through to rooms is of quality service levels.* Work with hotel departments and establishments with regard to groups, VIP's and individual guests to ensure service standards are met.* Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties.* Maintain a high standard of safety for the garage environment and hotel vehicles.* Assist in hotel budget preparation.* Ensure timely and accurate payroll administration.* Perform staff evaluations, development, and motivation.* Distribute parking permits and ensure control of parking environment.* Ensure the department is run in accordance with hotel policies and procedures.* Review guest arrivals and departures and identify specific requirements as needed.* Manage garage and parking revenue and reconcile as required.* Cross train employees in the slow seasons, to ensure coverage plans are in place for peak business periods.* Provide group and individual management review and discipline.* Conduct and participate in monthly departmental meetings, weekly Department Head Meeting and daily shift meetings.* Performs as a working manager on the front desk and with guest services.WORKING CONDITIONS AND PHYSICAL REQUIREMENTS* Indoors v Outdoors - Indoors 95% of the time, Outdoors 5% of the time.* Standing v Sitting - Standing 100% of the time* Work Environment -. Working as part of a team; working AM, PM & overnight shifts. Working holidays. Overtime may be required due to business need* Physical Requirements - Ability to push/pull & carry luggage and other items up to 50lbs.* Constant reaching, handling, feeling, talking, hearing and seeing (near, far, depth perception, color vision, and field of vision). Occasional climbing, balancing, stooping, kneeling, crouching, tasting, smelling. Dealing with noise of lobby area as well as phonesEDUCATION, LICENSE/CERTIFICATIONS & SKILLS* College degree preferred.* Previous guest service experience required.* Ability to multi task and prioritize* Competent with computer programs such as Microsoft Office.LANGUAGE SKILLSExcellent written and spoken English.EXPERIENCEPrior experience as a supervisor at the front desk or guest service is required.GROOMINGAll employees must maintain a neat, clean and well-groomed appearance per Aspen Skiing Company Hospitality standards.

Keywords: Aspen Skiing Company, L.L.C., Aspen , Guest Services Manager - Limelight Aspen, Hospitality & Tourism , Aspen, Colorado

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