Guest Service Supervisor - W Aspen - (190016AS)
Company: Marriott International, Inc.
Posted on: June 30, 2019
Here's To Your Journey with W Hotels Boldly coloring outside the
lines of luxury, W turns the traditional notion of the extravagant
hotel on its head. Our irreverent attitude and taste for excess
redefine revelry for the modern jet set. Our guests have a lust for
a life less ordinary that drives them to demand more, experience it
all, and hit repeat. We share our guests passions, providing
insider access to whats new and whats next. Moderation is not in
our vocabulary and we know that lust for life demands more, not
less. W guests soak it in and live each day with a mantra:
Detox.Retox.Repeat. If youre ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we
invite you to explore a career with W Hotels. The W Aspen, located
at 550 South Spring St, Aspen, Colorado, 81611 is currently hiring
a Guest Service Supervisor. Responsibilities include: Process all
guest check-ins, verifying guest identity, form of payment,
assigning room, and activating/issuing room key. Set up accurate
accounts for each guest according to their requirements. Enter
Marriott Rewards information. Ensure rates match market codes,
document exceptions. Secure payment prior to issuing room key,
verify/adjust billing. Compile and review daily
reports/logs/contingency lists. Complete cashier and closing
reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if
necessary. Follow up to ensure requests have been met. Process all
payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating
and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Develop/maintain positive working relationships; support
team to reach common goals; listen and respond appropriately to
employee concerns. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests; anticipate and address guests'' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare
and review written documents accurately and completely; answer
telephones using appropriate etiquette. Ensure adherence to quality
standards. Enter and locate information using computers/POS
systems. Stand, sit, or walk for an extended period of time. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Aspen , Guest Service Supervisor - W Aspen - (190016AS), Hospitality & Tourism , Aspen, Colorado
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