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Agent - Group Reservations - The Ritz-Carlton - (19109939)

Company: Marriott International, Inc.
Location: Aspen
Posted on: August 30, 2019

Job Description:

Agent - Group Reservations At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton, Bachelor Gulch, located at 0130 Daybreak Ridge, PO Box 9190, Avon, Colorado, 81620 currently has the following opportunity: Agent - Group Reservations(19109939) : Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/19109939?%3Flang=en-us/ Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook. www.facebook.com/marriottjobsandcareers http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. - The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Aspen , Agent - Group Reservations - The Ritz-Carlton - (19109939), Hospitality & Tourism , Aspen, Colorado

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