Bell Person, Cook, Front Desk Agent

Company: Hotel Jerome
Location: Aspen
Posted on: February 3, 2020

Job Description:

The Crown Jewel of Aspen is Hiring- Bell PersonSummaryThis position's overall responsibility is to provide guests with a positive first and last impression when they arrive and depart the resort by greeting them, assisting with luggage, arranging/providing transportation, escorting guests to rooms, and accommodating guests requests as they arise.--Essential FunctionsMaintain knowledge of:Scheduled daily activities;Daily arrivals/departures, house count, special events, VIPs, features and services of the hotel;Hours of operation of each outlet;Parking facilities, layout, and procedures.Ensure guests are greeted and assisted curbside within 60 seconds of arrivingAssists guests with luggage automatically and escorted or directed to reception areaGuests are introduced by name to the reception --Opens doors and assist guests and visitors into and out of their vehicles.Communicate parking procedures to guests/visitors.Provide luggage tags for stored luggage.Document location of vehicles parked in parking facility.Park guest vehicles.Ensure security of vehicles and their keys.Remain at assigned post while not parking vehicles.Ensure all driveways are kept clear and vehicles are not parked or left standing in illegal spaces.Hold vehicles at hotel entrance in accordance to departmental policy and procedures.Answer departmental telephone within three rings, using proper greeting and telephone etiquette.Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.Handle guest complaints ensuring guest satisfaction.SkillsAbility to maintain hotel's standards, policies and proceduresAbility to communicate in English with guests/Team Members to their understanding.Ability to provide legible written communication and directions.Ability to adhere to responsible, safe and conscientious driving rules.Ability to understand guest inquiries and provide responses.Ability to use radio/pager and respond in a timely manner.Ability to focus on guests' needs.Ability to prioritize, organize and make good judgments.Ability to maintain concentration and think clearly under all driving conditions.Ability to ensure security of vehicles and hotel property.Ability to maintain confidentiality of guest information and pertinent hotel data.Ability to perform assignments with minimal supervision.Ability to work cohesively with co-workers as part of a team.Working Conditions:Most tasks are performed outdoors in variable weather conditions. Temperature can be extreme but is usually moderate. Noise level is usually moderate. Frequently works near moving/mechanical parts.----- Cook- Talent and Culture Director (HR)- Doorperson- Facilities Maintenance Technician- Front Desk Agent - Host - Overnight Manager- Pastry Cook - Shuttle Driver- Server (Various Outlets)Full Time Benefits Include: Health insurance, Paid time off, discounted RFTA pass, Employee Housing, Auberge Discounts.recblid 36edw0kx7zifigsv59q6u4vrwald5q

Keywords: Hotel Jerome, Aspen , Bell Person, Cook, Front Desk Agent, Hospitality & Tourism , Aspen, Colorado