Company: St. Regis Hotels & Resorts
Posted on: November 22, 2019
Posting Date Nov 13, 2019
Job Number 19159231
Job Category Reservations
Location The St. Regis Aspen Resort, 315 E Dean St, Aspen,
Colorado, United States
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us The St. Regis brand first established
luxury hospitality more than 110 years ago, with the opening of the
St. Regis New York. From the moment John Jacob Astor IV opened the
doors of his Beaux-Arts masterpiece on New Yorks Fifth Avenue, St.
Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than 40 of the best addresses around the
world, St. Regis is a place where trends are born, boundaries are
broken and guests can simply live exquisite. We invite you to
explore careers at St. Regis.
Process all reservation requests, changes, and cancellations
received by phone, fax, or mail. Identify guest reservation needs
and determine appropriate room type. Verify availability of room
type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room
reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Supervisors.Marriott International is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture. Marriott International does not discriminate on the basis
of disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: St. Regis Hotels & Resorts, Aspen , Reservations Clerk, Hospitality & Tourism , Aspen, Colorado
Didn't find what you're looking for? Search again!