PBX Operator

Company: Aspen Valley Hospital
Location: Aspen
Posted on: January 13, 2022

Job Description:

Company Overview:

Embrace the adventure of a career at Aspen Valley Hospital. Aspen Valley Hospital is a twenty-five-bed community hospital that represents the best of two worlds - the warmth and friendliness of a small town and the technical expertise of a major medical center. Our award-winning hospital, nestled in the heart of Aspen, CO, includes a team of more than 500 people dedicated to making a difference for our patients, families, and community. Nationally we are recognized for providing some of the most exceptional patient care of any hospital across the country.

AVH supports vaccinations as the evidence-based and most effective means for our community and country to put COVID-19 behind us and to avoid unnecessary hospitalizations and deaths. In order to better care for our community, as of 10/31/21, AVH requires COVID-19 Vaccination for all Staff.

This Position Offers:

Highly competitive pay, comprehensive benefits package (including generous PTO, health insurance within your first 30 days, retirement), being part of a very cohesive & supportive team, and four of North America's top ski resorts at your doorstep.

Job Overview:

Operates hospital PBX (switchboard), routes calls to appropriate party, announces appropriate overhead pages to staff. Initiates telephone referrals to the appropriate person or department. Makes announcements as outlined in the Emergency Response / Fire / Disaster plans for Aspen Valley Hospital. Assists Patient Access with tasks as switchboard duties allow, such as sorting incoming faxes for distribution to the scheduling team, verifying patient appointments, taking patient payments, etc. as needed.

Primary Scope of Responsibilities:

• Displays courtesy and efficiency in promptly answering and routing telephone calls
• Responds to emergency response situations promptly and efficiently to ensure all communication procedures are executed as required
• Triages calls requesting connection to patient care units to minimize intrusion on clinical units
• Announces overhead pages in clear and concise manner, striving to limit such pages when able
• Assists with patient access department functions as time allows and needed
• Demonstrates purposeful service excellence through exceeding patient and coworker expectations.
• Represents the department/hospital as a dedicated, courteous, and responsive employee
• Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy.
• Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security.
• Follows Hospital compliance plan and policies, including the Code of Conduct.
• Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.)
• Answers all incoming external and internal calls in friendly and courteous tone
• Understands and executes all emergency response plans for communications
• Picks up, assembles, and scans discharged medical records; performs release of information duties
• Greets physicians, staff, and public as medical record department representative
• Coordinates the paper deficiency process for physicians and providers
• Demonstrates responsibility and accountability for own professional decision-making and professional growth.
• Participates and contributes to departmental meetings and activities.
  
  Minimum Qualifications & Requirements:
  
  
  • High School Graduate or GED equivalent preferred
  • Ability to concentrate and show attention to detail
  • Relatively high degree of analytical abilities
  • Strong interpersonal skills required
  • Ability to work independently
  • Multi-tasking skills required
  • Ability to use computer and programs
  • Ability to read and communicate effectively in English
  • Spanish preferred
    
    Benefits & Compensation:
    
    Hire-in rates of pay are based upon the relevance of years of experience, education and certifications. Our talent acquisition team will help you understand how your direct experience will be considered.
    
    Pay range for new hires: $20.00 - $21.00/hr
    
    Our comprehensive benefits package includes generous paid time off, health insurance within your first 30 days, and retirement can be viewed here. Associated topics: desktop, front desk, help, network, patient, support, support analyst, technician i, technician ii, technician iv

Keywords: Aspen Valley Hospital, Aspen , PBX Operator, IT / Software / Systems , Aspen, Colorado