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Bell person, cook, front desk agent

Company: Hotel Jerome
Location: Aspen
Posted on: February 13, 2020

Job Description:

The Crown Jewel of Aspen is Hiring Bell Person Summary This position’s overall responsibility is to provide guests with a positive first and last impression when they arrive and depart the resort by greeting them, assisting with luggage, arranging/providing transportation, escorting guests to rooms, and accommodating guests requests as they arise. Essential Functions Maintain knowledge of: • Scheduled daily activities; • Daily arrivals/departures, house count, special events, VIPs, features and services of the hotel; • Hours of operation of each outlet; • Parking facilities, layout, and procedures. • Ensure guests are greeted and assisted curbside within 60 seconds of arriving • Assists guests with luggage automatically and escorted or directed to reception area • Guests are introduced by name to the reception • Opens doors and assist guests and visitors into and out of their vehicles. • Communicate parking procedures to guests/visitors. • Provide luggage tags for stored luggage. • Document location of vehicles parked in parking facility. • Park guest vehicles. • Ensure security of vehicles and their keys. • Remain at assigned post while not parking vehicles. • Ensure all driveways are kept clear and vehicles are not parked or left standing in illegal spaces. • Hold vehicles at hotel entrance in accordance to departmental policy and procedures. • Answer departmental telephone within three rings, using proper greeting and telephone etiquette. • Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area. • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries. • Handle guest complaints ensuring guest satisfaction. Skills • Ability to maintain hotel’s standards, policies and procedures • Ability to communicate in English with guests/Team Members to their understanding. • Ability to provide legible written communication and directions. • Ability to adhere to responsible, safe and conscientious driving rules. • Ability to understand guest inquiries and provide responses. • Ability to use radio/pager and respond in a timely manner. • Ability to focus on guests' needs. • Ability to prioritize, organize and make good judgments. • Ability to maintain concentration and think clearly under all driving conditions. • Ability to ensure security of vehicles and hotel property. • Ability to maintain confidentiality of guest information and pertinent hotel data. • Ability to perform assignments with minimal supervision. • Ability to work cohesively with co-workers as part of a team. Working Conditions: Most tasks are performed outdoors in variable weather conditions. Temperature can be extreme but is usually moderate. Noise level is usually moderate. Frequently works near moving/mechanical parts. Cook Talent and Culture Director (HR) Doorperson Facilities Maintenance Technician Front Desk Agent Host Overnight Manager Pastry Cook Shuttle Driver Server (Various Outlets) Full Time Benefits Include: Health insurance, Paid time off, discounted RFTA pass, Employee Housing, Auberge Discounts. recblid ug063t615sbqpdxpa8pvcw0prbht1e

Keywords: Hotel Jerome, Aspen , Bell person, cook, front desk agent, Other , Aspen, Colorado

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