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Bell Person, Back Server, Concierge

Company: Hotel Jerome
Location: Aspen
Posted on: March 23, 2020

Job Description:

The Crown Jewel of Aspen is hiring:- Bell PersonSummaryThis position?s overall responsibility is to provide guests with a positive first and last impression when they arrive and depart the resort by greeting them, assisting with luggage, arranging/providing transportation, escorting guests to rooms, and accommodating guests requests as they arise.?Essential FunctionsMaintain knowledge of:Scheduled daily activities;Daily arrivals/departures, house count, special events, VIPs, features and services of the hotel;Hours of operation of each outlet;Parking facilities, layout, and procedures.Ensure guests are greeted and assisted curbside within 60 seconds of arrivingAssists guests with luggage automatically and escorted or directed to reception areaGuests are introduced by name to the reception ?Opens doors and assist guests and visitors into and out of their vehicles.Communicate parking procedures to guests/visitors.Provide luggage tags for stored luggage.Document location of vehicles parked in parking facility.Park guest vehicles.Ensure security of vehicles and their keys.Remain at assigned post while not parking vehicles.Ensure all driveways are kept clear and vehicles are not parked or left standing in illegal spaces.Hold vehicles at hotel entrance in accordance to departmental policy and procedures.Answer departmental telephone within three rings, using proper greeting and telephone etiquette.Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.Handle guest complaints ensuring guest satisfaction.- Back Server (May start)- Concierge- Facilities Purchaser and Coordinator- Front Desk Agent - Pastry Cook - Sous Chef Banquets (Seasonal, June to September)Full Time Benefits Include: Health insurance, Paid time off, discounted RFTA pass, Employee Housing, Auberge Discounts.recblid mfv9ur20nksg18p6s7nr4w643c6zbk

Keywords: Hotel Jerome, Aspen , Bell Person, Back Server, Concierge, Other , Aspen, Colorado

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