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IT Director, Quality Engineering & Release Management

Company: Aspen Dental
Location: Aspen
Posted on: September 12, 2020

Job Description:

A career you can be sure of, even in the uncertain times of COVID-19. Tell me more.

it director, quality engineering & release management

job overview

Information Technology / Information Systems job in East Syracuse, New York IT Director, Quality Engineering & Release Management Overview Things move fast at Aspen Dental, but you never go it alone. The idea behind the business model is simple – a support system with you at the center. We’re a community that thrives on collaboration and has fun while doing it. Whatever your role, there is always the next challenge to conquer. Aspen Dental breaks down barriers, provides opportunities, and makes it easier to fulfill your ever-evolving ambitions. Explore a culture of possibility. Because here is where you’ll find lives changing lives. As a reflection of our current needs and planned growth we are very pleased to offer an opportunity to join our IT team as Director of Quality Engineering and Release Management.

The IT Director of Quality Engineering (QE) and Release Management’s (RM) primary responsibility is to lead the Quality Assurance (QA) organization within the IT group in support of testing various digital tools deployed at Aspen. This position will lead the Automation and Manual QA testing group responsible for the testing web, mobile, and desktop applications. This role will work with product, engineering, and QA team members on Iterative, Agile, or Waterfall development teams in multiple geographies and align QA practices across systems and organizations. We are looking for a leader who has successfully built and led geographically distributed (internal and external vendor partner resources) software quality engineering/assurance teams.

Responsibilities Meet/exceed the customer’s (internal and external) expectations by understanding, anticipating, and meeting customer needs. Exhibit proactive communication; act and think with customers in mind

Friendly, enthusiastic, and energetic with customers, co-workers, managers, and visitors. Promote and project a positive company image; treats others with courtesy and respect

Define and execute a comprehensive quality strategy by establishing, implementing, monitoring and enforcing quality engineering/assurance procedures, policies, and standards

Interface closely with product development/engineering, PMO and operational groups in support of software releases and managing quality engineering/assurance tools

Coordinate and drive execution of quality assurance testing including but not limited to, creating test plans, test scripts, tracking bugs, reporting defects, QA effectiveness, etc.

Oversee software releases (including deployment) and ensure adherence to documented procedures

Ensure the appropriate test environments are in place, they are managed and controlled

Manage defect log and ensure issues are resolved, including validation of the fix

Develop QA KPI/metrics, compare against industry standards and report KPI/metrics

Increase test coverage across enterprise applications ecosystem

Lead teams through coaching and developmental feedback and take prompt corrective actions where needed

Manage key vendor relationships including contract negotiations, pricing and evaluation of current and potential partnerships

Minimum Education and Experience Education/Certification:

Master or MBA Degree - preferred

One or more of PMP, PMI-ACP, CMST, CMSQ, Scrum certifications

Background in Healthcare or Retail industry

At least five years of experience at Sr. Manager or Director level in a multi-unit business environment

Experience developing QE and QA strategy and team-building across multiple business domains

Track record of driving maturity, innovation, and automation in QA space

Proven experience managing enterprise quality engineering and release management functions

Experience driving automation into testing processes, using modern CI/CD and continuous deployment approaches

Strong working knowledge of different types of quality engineering including load, volume, stress and performance testing

Technical competency on QE/QA technical stack such as Team Foundation Server (TFS), Jira, Selenium, Appium, JMeter, Jenkins, Maven, TestNG

Excellent customer service and follow-up skills with both internal and external customers

Highly motivated, skilled in multi-tasking, and strong communication skills (presentation, written and verbal)

Exceptional people leadership, relationship building ability, demonstrated prioritization and negotiation skills

Ability to operate effectively in areas of uncertainty, ambiguity, and conflict to focus and deliver against business goals

Track record of taking ownership and driving results

Ability to present ideas in business-friendly and user-friendly language

Highly self-motivated, self-directed, and attentive to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Extensive experience working in a team-oriented, collaborative environment with strong leadership skills

Exceptional people leadership demonstrated prioritization and negotiation skills

Travel Percentage:

25%

About Aspen Dental Management, Inc.

Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.

Available Locations ADMI - 6600 Weighlock Dr East Syracuse, New York 13057 United States Aspen Dental-branded dental practices are independently owned and operated by licensed dentists.

For more information about the relationship between Aspen Dental Management, Inc. and the branded dental practices click here .

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Keywords: Aspen Dental, Aspen , IT Director, Quality Engineering & Release Management, Other , Aspen, Colorado

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