Position Summary: Oversees the business technology solutions and
systems for the Parks and Recreation Department, manages
departmental IT support, training, web site, and networks across
Parks and Recreation Systems.
Supervision Exercised and Received: Position works under the
general direction of the Interim Director of Parks and Open Space.
This position provides direct supervision of the IT Support
Essential Job Functions:
Business Technology Solutions and Project Management
Works with Parks and Recreation Leadership to research,
identify, implement, and maintain technology solutions that support
the business development and operational needs of the
Manages all vendor contracts, lending deep technical expertise
to business system decisions, and takes primary responsibility for
the integration of new systems with organization-wide ERP.
Coordinates and collaborates with the IT department as necessary in
relationship to integration and consistent procedures.
Manages the alignment and coordination of technology needs
across divisions such as parks, golf, and recreation divisions, as
well as internally with IT, finance, and other City of Aspen
departments. Identifies areas for improvement and upgrades; or the
development of technical solutions to automate and/or improve
business process. May coordinate and collaborate with the Quality
division for business process improvements as needed.
Supports off the shelf software including installing,
configuring, testing, monitoring and troubleshooting. Responsible
for the application security: roles, permissions, and upgrades.
Manages the Parks and Recreation business dashboard, an
implementation of PowerBI, called ParkStat. Evaluates and updates
configuration for delivery of relevant data and analytics.
Ensure software systems are functional and compliant with
cybersecurity and PCI requirements. Coordinate with IT department
to ensure best practices for cybersecurity and technology
integration including but not limited to IT departmental policies,
access and upgrades.
Ensure that data integrity is maintained through the
implementation of best practices for data storage and
Oversee the work of local contractors to support or improve
networks, hardware, or other technology-based projects.
Member of the data analytics team within Business Services, and
support the development of data visualizations, dashboards, and
IT Support & Network Administration
Provides and ensures internal and external customer support and
service. Provides professional level support management in issue
resolution and follow-up.
Proactively administers the various networks and systems that
allow Parks and Recreation to operate, including POS computers,
card readers, and recreation or golf specific software.
Lead the IT Support technician for Parks and Recreation, and
ensure that systems are operational for delivering essential
Oversee the various networks and associated infrastructure for
the department, including the administration of switches and
various internet service providers.
In collaboration with the department directors, manage and
maintain the various security cameras installed in buildings and
Trains customers on the use of computer equipment, phone
equipment, application and network services.
Member of team that oversees the Parks and Recreation
Identifies and tracks website activity, including visitation,
search mechanisms, content errors, and referring sites. Monitors
and reports trends and utilization in support of Parks and
Recreation business objectives.
Develops recommendations for improvement to the website to
enhance the department’s marketing and communication goals,
develops technical process needed to implement website
Executes leadership and supervision responsibilities through
sound judgment, focusing on quality improvement, managing and
resolving conflict, fostering a culture of accountability, clearly
defining responsibilities and expectations, setting goals,
providing motivation and performance feedback, recognizing
contributions and encouraging training and development. Provides
direct supervision of the Parks IT Support Technician, including
annual performance reviews, routine check-ins, promotion of
educational opportunities to improve the team’s knowledge and
productivity, and the development of individual goals in order to
enhance individual performance and accountability. Supervises and
mentors the IT Support technician.
Core Competencies Displays the following key competencies in the
overall job performance to include knowledge, skills and
Knowledge of computer hardware and software, including
cybersecurity, applications and programming. Specific knowledge of
database systems; especially SQL Server.
Ability to identify, analyze, and assess application system
problems and take the appropriate corrective action. Knowledge of
current trends and developments within the field of information
technology and networking.
Knowledge of data processing sufficient to be able to review
Ability to recognize complex problems and effectively work
independently or with others to reach a viable solution.
Ability to identify measures or indicators of system performance
and the actions needed to improve or correct performance, relative
to the goals of the system.
Ability to communicate concisely and effectively through a
variety of methods, such as email, written reports, web conference
Ability to effectively and efficiently provide satisfactory
customer service and possess ability to take necessary steps to
assist customers with their needs.
Ability to teach principles and programs of various computer
systems to individuals who have a basic understanding of the
Other duties as assigned.
Education: Bachelor’s Degree in Information Technology or
related field preferred.
Experience: Three years of progressively responsible
professional experience in computer and network technologies,
computer applications and system and database administration. One
year of supervisory experience required.
Technical Knowledge: Must be proficient with Microsoft Word,
Excel, and Email. Proficient in SQL preferred.
Licenses & Certifications: Must possess a valid Colorado
Driver’s License or be able to obtain one within 30 days of start
date. Certifications sufficient for the diverse job functions are
NOTE: This position requires a Criminal Background Check upon
hire. Employment is contingent upon successful completion of a
Criminal Background Check.
NOTE: Any combination of experience and education that would
likely provide the required abilities, knowledge and skills as
determined by the City of Aspen may be substituted for the
Position Type and Work Hours: Regular full time, 40-hour work
week, Monday through Friday, hours may vary with workload.
Evenings/Weekends: Occasionally (monthly) will be required
depending on department needs and special projects.
Indoors: Work is generally performed in standard office
environment, but work areas may be throughout the City recreation
Outdoors/Off-Site: Travel to recreation facilities for installs
and troubleshooting. Meetings, trainings, and conferences at a
variety of city facilities and areas. May be exposed to extreme
temperatures during outdoor installation.
Essential Physical Requirements:
Lifting & Carrying: Occasionally up to 50 lbs. with use of a
dolly to move standard computer equipment.
Physical: Reaching, standing, sitting, typing, talking,
crouching, kneeling, seeing, driving, and hearing. Exposure to
cold, heat, exhaust, fumes, etc.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
This job description is designed to indicate the general nature
and level of work. It is not designed to contain or be interpreted
as a comprehensive list of all duties, responsibilities, and
qualifications required of employees assigned to this job. Duties
and responsibilities may change at any time with or without