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Director of Operations - The Residences at the Little Nell

Company: The Little Nell
Location: Aspen
Posted on: September 12, 2020

Job Description:

Director of Operations - The Residences at the Little Nell Full-time

Job category: Residences at The Little Nell

Job Location: The Little Nell Aspen

Season: Year Round

Job Classification: Full-Time Regular

Company Description Ski-in, ski-out. Five-Star, Five-Diamond, Little Nell service. The Silver Queen Gondola and Ajax Patio at your front door. You can’t get much closer to the center of the Aspen life. Residences at The Little Nell are privately owned, but available by the week or the month. You have a dedicated hospitality and Concierge team and 24-hour room service. Want a home? You have all that and a gourmet kitchen too. At The Residences, you have a magnificent rooftop pool and water garden, gym and yoga studio, private decks or furnished balcony, and heaven on earth.

Job Description Position Summary

Provides leadership and oversight for all Residences’ personnel, including: Reception/Concierge, Guest Services, Ski Concierge, Housekeeping, Security, Breakfast/Apres and Purchasing/Receiving. Accepts responsibility for the health, safety, and welfare of Residences’ owners/guests and employees. Accountable with the General Manager for all personnel actions, assets, and Residences’ property.

Essential Functions of the Job

Planning

• Has complete authority, responsibility, and accountability in the absence of the General Manager, unless such authority is expressly denied.

• Develop job descriptions, procedures, and operating standards for all areas under the position’s jurisdiction.

• Prepare accounting reports and forecasts as requested.

• Organize seasonal activities for owners and guests.

Organization

• Responsible for overall Residence’s organization and ensure that each department operates by proper delegation of authority on a set line in the organizational chart.

• Ensure that all personnel related responsibilities (i.e. job descriptions, performance standards, wages, salaries, and performance reviews) are compiled within a timely manner.

Leadership

• Clearly convey the overall operating philosophy of the Residence’s to staff, specifically as it relates to fair and equal treatment of employees, creating an enjoyable, secure work environment, reviewing employee’s personal goals and objectives, practicing friendly, sincere management.

• Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing positive supervision and observing ethical business practices.

• Conduct oneself in an ethical and exemplary manner, which encourages like manners of conduct.

• Take a visible leadership role with Residences’ owners and guests.

Additional Job Duties

• Make General Manager aware of owners/guest’s comments and complaints.

• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.

• Comply with all policies and procedures for the Residences at The Little Nell and Aspen Skiing Company.

• Is familiar with Residences fire and safety procedures. Assist in emergency and security procedures as directed by management.

• Complete tasks and projects delegated by the General Manager and assist other departments as business volumes and staff levels demand.

Qualifications Education, Experience, Skills

• Minimum of 5 years of progressive hotel experience.

• Significant time working at luxury properties with exceptional service.

• Competent in understanding and interpreting accounting and financial controls as they relate to all aspects of Residences operations.

• Understanding of cost controls and experience in implementing the same.

Additional Information Physical Demands

• Able to physically do all jobs that report to the Operations Manager.

• Lift a minimum of 50 pounds.

• Work 8-10 hour days.

• Able to work under high stress levels.

Director of Operations - The Residences at the Little Nell

Keywords: The Little Nell, Aspen , Director of Operations - The Residences at the Little Nell, Other , Aspen, Colorado

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