Utility Finance & Administrative Services Manager Closing Date
9/18/20 Pay Range (MIN) 33.43 Pay Range (MAX) 46.97
Utilities Finance & Administrative Services Manager
Applications will be accepted on a continuous basis until a
sufficient number of qualified applications have been received.
The deadline for the first review of applications is
August 21, 2020 @ 5:00pm. ? Applicants are encouraged
to apply early. Applicants that apply after the first review are
not guaranteed to be considered for this recruitment. This
recruitment may close at any time without notice after the first
?The application must be filled out completely; stating "see
resume" anywhere in the application, is not an acceptable
substitute for a completed application.
This position leads the financial administration of the Utility
Department, supporting the department in providing water and
electric service and exceptional customer service to City of Aspen
residents. This position is ideal for a seasoned professional
looking to further hone their financial management skills in an
engaging and dynamic public sector organization, applying their
managerial expertise to the Utility billing, meter reading, and
administrative teams. providing Utility finance and business
As the Finance & Administrative Services Manager, this
individual will manage Utilities’ business and financial functions
overseeing administration functions, utility billing processes,
permit coordination and reviews, water/electric metering, and
utilities disaster preparation support. The preferred candidate
will have experience developing and managing multiple budgets with
different revenue sources, capital programs and deployment of
resources to achieve objectives. Responsibilities include financial
management, database management, revenue projections.
Typical Job Duties :
Responsible for managing the department’s business functions
including the financial and administrative resources for multiple
Manages and ensures financial and administrative support
services to Utilities.
Creates and oversees utilities customer policies and contracts,
customer service programs and associated outreach
Assists customers with understanding of utility rates, billing
and account struct ure and r esolution of billing disputes. This
may involve collaboration with utility billing, finance, and
Manages the metering function including meter reading,
reporting, and technology applications.
Prepares, reviews, and presents staff reports/memo including
those for City Council meetings.
Manages and monitors capital and operating budgets, accounting,
rate administration, supporting information technology services,
Utilities ICS support.
Prepares and presents code and ordinance changes, rates, budget
as well as financial adjustments, and other utility business
policies and practices.
Educates and provides support mechanisms and tools for Utilities
project managers and other staff with delegated budget
Executes leadership and supervision responsibilities through
sound judgment, focusing on quality improvement, managing and
resolving conflict, fostering a culture of accountability, clearly
defining responsibilities and expectations, setting goals,
providing motivation and performance feedback, recognizing
contributions and encouraging training and development.
Identifies, evaluates, and implements process and technology
improvements. This includes meter reading hardware and software
upgrades and interfaces, customer service mechanisms, utility
billing and finance G/L system.
Initiates and oversees specific projects for the department as
assigned. Projects may support various business functions such as
rate studies, budget research, procurement planning, consultant
management, technology, and emergency response coordination.
The successful candidate will exhibit the following core
Knowledge project management and effective practices.
Knowledge or ability to quickly learn of utility rates, fees,
contracts, codes, laws, ordinances, regulations and
Knowledge of principles and processes for providing customer
services. This includes customer needs assessment, meeting quality
standards, and evaluation of customer satisfaction.
Ability to develop and manage multiple budgets with different
revenue sources, capital programs and resources to achieve
Ability to work with complex organizational wide financial
accounting systems and software, meter reading technology This
includes relevant software such as spreadsheets, word processing,
Ability to collect, organize, and analyze data sets and
Ability to use critical thinking to evaluate complex problems
and in approach to solutions.
Ability to motivate, develop, and direct people as they work,
and identify the best people for a given task.
Ability to coordinate and collaborate with internal and external
customers staff to meet desired objectives and goals.
Ability to work independently, establish priorities, and meet
Ability to communicate professionally and effectively with
internal and external customers.
Technologically savvy and comfortable with complex cutting edge
utility technologies and organization wide technology platforms and
The above job duties are a summary of typical job duties and are
intended to describe the general nature and level of work required
of the position and are not all inclusive.
Education: Bachelor’s Degree from an accredited school, college
or university in Accounting, Finance, Business Administration or
Experience : Three (3) years of progressively responsible
professional experience in utilities and financial management,
including administration and customer service, two (2) of which
must be in a supervisory capacity.
Technical Knowledge : Must be proficient in Microsoft Word,
Excel, Email, Publisher, Power Point, Access, and municipal
financial reporting and billing software systems (or ability to
acquire within 6 months).
Licenses & Certifications : Must possess a valid Colorado
driver’s license or be able to obtain one within 30 days of start
Experience with a Utility environment managing
Utility billing and Utility rate setting
Master’s Degree in Business Management, Administration or
equivalent related field
NOTE: This position requires a Criminal Background Check upon
hire. Employment is contingent upon successful completion of a
Criminal Background Check.
NOTE: Any combination of experience and education that would
likely provide the required abilities, knowledge and skills as
determined by the City of Aspen may be substituted for the
Benefits Package :
The City of Aspen offers a competitive benefits package
Medical, Dental and Vision Insurance
Health Savings and Flexible Spending Accounts
401(a) Employer Retirement Contributions
Paid Time Off (PTO)
Homeowner’s Assistance Loan Program
Tuition Reimbursement Assistance
The City of Aspen is an equal opportunity employer.