General Manager

Company: Hotel Jerome
Location: Aspen
Posted on: September 13, 2020

Job Description:

At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of today’s finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.

Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for “explorers” of body, mind and spirit.

Aspen’s crown jewel offers the perfect retreat from which to explore the region’s abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.

Our Company & Our Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit  aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Located in the heart of town, the 97-room Hotel Jerome, Auberge Resorts Collection, continues to retain its identity as one of the great hotels of the American West. This year, Aspen’s legendary crown jewel, unveiled new social spaces including a renovated Aspen Times newspaper building, residential-style suites facing Ajax Mountain and a sultry underground bar – Bad Harriet. The 130-year-old historic landmark boasts luxurious, contemporary accommodations and modern amenities that honor the property’s iconic mountain spirit. Considered as one of Aspen’s favorite places since it opened in 1889 at the height of Aspen’s boomtown silver-mining era, the hotel features Prospect, an American bistro; après-ski favorite – the Living Room bar and lounge; the award-winning Auberge Spa; and the legendary J-Bar, which is lauded as an Aspen institution. Hotel Jerome was added to the National Register of Historic Places in 1986.

Role Summary

Become one of the authors of our story. Join our team as General Manager for the Hotel Jerome in Aspen, Colorado. The General Manager is the primary leadership role at the hotel, leading a team to drive extraordinary performance in all areas of the operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. Serves as the coach and champion of all team members, attracting new talent, developing their skills capabilities, and maintains a strong culture. This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with the community.

Core Responsibilities

The key responsibilities for this position are: Serves as the consummate host for guests and residences, present in the operation and in the front of house.

Responsible for maximizing the return on investment to the owner by achieving the objectives of

the annual budget, business plan, marketing plan and strategic initiatives in all areas of the operation, guest service, team member engagement and profitability

Provides the highest quality guest service and product, a positive work environment for all team members and creates soulful journey experiences and programs

Has full accountability for the successful implementation of the Company’s strategies and goals

Responsible for the financial performance of the hotel and residences

Develops an operating culture with a mindset towards performance, quality, lean operating techniques and bottom line results.

Tirelessly drives continuous improvement in all areas of the resort.

On-going involvement in the day to day operational challenges with strong follow-through to drive results

Leads inspiring and thoughtful daily rallies

Responsible for resort compliance to all Auberge Resorts brand standards.

Review and approve all operating expenses for the resort

Attracts, mentors and develops talent; ensures development of people is happening throughout the hotel operation

Interview all candidates in final consideration for management level positions.

Conduct final interview of all guest contact staff.

Respond to residential owner requests, leading role in residential board meetings

Ensures the resort is compliant with local health and safety codes, company guest service, product and brand standards, policies and procedures

Perform other duties as directed, developed or assigned.

Skills and Abilities Is driven, innovative and passionate about being a host and leader of a hotel in the mountains

Has a curious mind, is a strong multi-tasker who finds opportunities and creates solutions

“Rolls-up their sleeves” to get it done and inspires others with their vision and acumen

Has a strong understanding of the style, design and nuance of luxury that is required to create a distinctive brand

Collaborative and has strong interpersonal and influencing skills

Excellent written, oral, and interpersonal English communication skills; computer literate.

Strong organizational skills

Keen eye for detail

Positive, honest, and energetic work ethic

Ab ility to present clear, concise and m eaningful information to owners, guests, executives, managers and employees.

Ability to coach and mentor at all levels

Ability to analyze, interpret and understand financial data

Ability to solve practical and complex problems

Ability to travel to other resorts, home office as needed.

Required Qualifications 10+ years progressive experience in hotel operations management

Proven expertise at successfully driving the performance of a luxury hotel

Experience in driving sales & marketing, strong operations background

Experience leading teams

Experience in the mountains and in residences

Preferred Qualifications BS/BA in business management or hotel management

Spanish language skills

Operational background in Rooms and/or Food & Beverage

Demonstrated success in building brands and delivering results (ideally smaller independent brand)

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

About Auberge Resorts Collection:

Auberge Resorts is a collection of exceptional hotels, resorts, and private clubs, each with a unique personality that assures a memorable guest experience. Property accolades include Michelin Star, Forbes 5 Star and Relais & Chateaux. With 19 distinctive properties in pristine locations including Napa Valley, New England, Colorado, Fiji, Greece, Mexico, Anguilla, and Costa Rica, Auberge Resorts offers handcrafted careers to exceptional professionals with a heart for hospitality and a passion for joy and happiness.

Department: Administrative

This is a management position

This is a management positions position

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Keywords: Hotel Jerome, Aspen , General Manager, Other , Aspen, Colorado