"You can be more patient-centered because of the support from
ADMI." Tell me more.
For 22 years, Aspen Dental Management, Inc (ADMI) has been
innovating and iterating on the dental support organization model.
We’re an entrepreneurial-minded group that relentlessly pursues new
ways to break down barriers in support of the dentists and 10,000
team members who care for the 1.8 million patients that come
through the doors of Aspen Dental practices every year. We believe
the culture and partnership cultivated amongst the practice owners,
practice teams and ADMI support team powers our success and makes
it virtually impossible to imitate what we do.
As a Senior Director of UX for Aspen Dental, you will apply your
knowledge of team, product and project management, UX research,
design and testing methodologies, industry UX best practices and
proven UX processes to help coordinate, plan, define, design and
deliver next-generation end to end customer experience for Aspen’s
customer journey. This Director will help set a compelling,
consistent UX direction for Aspen’s digital platform both online
and in the practice offices.
Responsibilities Map the end to end Aspen customer journey and
identify all pain points, opportunities to optimize and reduce
customer friction, employ best practices, and create new
experiences that delight customers and win against competitors
Utilize your technical proficiency in Design Research, Visual
Design, Interaction Design, Design Technology or Content Strategy
by owning and managing multiple research, design, prototyping and
product development efforts, including UX budgets
Influence change and business decisions through partnerships
with others and using the latest UX methods, collaborative design,
service design, informal and formal testing and rapid
Be a passionate advocate and evangelist of UX with executives,
business leaders, and Aspen talent at all levels of the org. and
Work with product managers and architects to develop realistic
product plans that properly prioritize, scope and plan for UX
research, design and testing at all phases of the product
development lifecycle. Work with product managers, IT, and
Marketing to understand market needs & vision; work with teams to
quickly translate that vision into workflows, interactions and
designs for development and creative
Participate in and lead team discussions relative to current
user experience projects. Feel comfortable independently working on
design sprints, UX requirements definition sessions and design
thinking workshops and accurately scoping UX research and design
Work directly with customers and users to understand business
and technical needs, goals, work processes and outcomes
Contribute to and leverage a company-wide design system
Demonstrate a strong understanding of Agile software development
as well as Lean UX methodologies and can troubleshoot the
challenges of integrating UX into an Agile model
Guide effective documentation and communication of design - via
wireframes, mockups, workflows, prototypes, written requirements,
usability documentation and coded UI components
Lead UX’s engagement with product owners and other business
stakeholders to frame problems, prioritize and scope design
efforts, receive and respond to design feedback, with the ultimate
goal of shipping a high-quality product that is valued by our
Leads teams to conduct user research to understand user needs,
mental models and working contexts
Maintain awareness of e-commerce trends in new functionality and
make recommendations where appropriate.
Oversee A/B and Multivariate testing on the majority of
front-end usability changes/enhancements.
Supervise the administration of qualitative and quantitative
researched focus on online customer behavior
Synthesizes output of stakeholder research & creates
visualizations that effectively summarize key insights related to
user and customer needs and behaviors, product definition.
Minimum Education and Experience Bachelor’s Degree in
Interaction, Graphic, or Industrial Design preferred or in “STEAM”
Majors (Science, Technology, Engineering, Arts and Math) or related
field; or equivalent work experience
Advanced degree preferred
A minimum of 12 years of professional experience in user
A minimum of 5 years of professional experience in people
A track record of successfully planning and scoping design
programs that improve product and service UX at scale.
Proven ability to identify new project opportunities based on
design thinking principles and prior outcomes.
Translates the realistic and creative ideas into plans and
actions. Thinks beyond boundaries to create vision.
Available Locations ADMI - Chicago, Illinois 60607 United States
Aspen Dental-branded dental practices are independently owned and
operated by licensed dentists.
For more information about the relationship between Aspen Dental
Management, Inc. and the branded dental practices click here .
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